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April 12th, 2015 04:00
Random seek test failure
I ran my support assistant on my laptop recently, it indicated that i failed a random seek test, i have attached the log of the system check , can someone tell me what exactly is it and how it affects performance?
the error is highlighted in red
SupportAssist Log File
Sunday, April 12, 2015 6:37:28 PM
Overall Test Result: Failed
---------------------------------------------------------------------------------
Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz (CPU:0) [CPU:0:0:0:*:*000000000000000Fh]
---------------------------------------------------------------------------------
Name: Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
Cores: 2
Threads: 4
Signature: 306C3h
Technology: 22 nm
Performance
Max Qualified Speed: 2.50 GHz
Max Turbo Boost Speed: 3.09 GHz
Current Speed: 997.70 MHz
Multiplier: x 10.0 (8 - 25)
Max Turbo Boost Ratio: x 31
Bus Speed: 99.77 MHz
Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2
Cache Summary
L1 Data Cache: 2 x 32.00 kB
L1 Instruction Cache: 2 x 32.00 kB
L2 Cache: 2 x 256.00 kB
L3 Cache: 3.00 MB
-----------------------------------------
Core : 0 [CPU:0:0:0:0:*0000000000000003h]
-----------------------------------------
Temperature: 58 C
Threads: 2
-----------------------------------------
Core : 1 [CPU:0:0:0:1:*000000000000000Ch]
-----------------------------------------
Temperature: 63 C
Threads: 2
Stress Test
Test Started - 4/12/2015 5:49:08 PM
Test Finished: - 4/12/2015 5:59:11 PM
Passed
--------------------------------
System Memory [MEMSystem Memory]
--------------------------------
Total Physical Memory: 8.00 GB
Maximum Supported Memory: 16.00 GB
------------------------------------------------------------------
4096 MB DDR3 (1600 MHz) [SMBIOS_T17_MEMCHIP:0SMBIOS_T17_MEMCHIP:0]
------------------------------------------------------------------
Source: SMBIOS
Memory Size: 4.00 GB
Memory Type: DDR3 (1600 MHz)
Memory Manufacturer: Samsung
Memory Part Number: M471B5173QH0-YK0
Memory Serial Number: 97F4F6C9
------------------------------------------------------------------
4096 MB DDR3 (1600 MHz) [SMBIOS_T17_MEMCHIP:1SMBIOS_T17_MEMCHIP:1]
------------------------------------------------------------------
Source: SMBIOS
Memory Size: 4.00 GB
Memory Type: DDR3 (1600 MHz)
Memory Manufacturer: Samsung
Memory Part Number: M471B5173QH0-YK0
Memory Serial Number: 97F4F9F5
Advanced Pattern Test
Test Started - 4/12/2015 5:49:08 PM
Test Finished: - 4/12/2015 5:59:47 PM
Passed
-------------------------------------------------------------------------------------------------------------------------------------------
WDC WD7500BPKX-75HPJT0 [SCSI:0:0:0:0\\?\scsi#disk&ven_ata&prod_wdc_wd7500bpkx-7#4&241f5708&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]
-------------------------------------------------------------------------------------------------------------------------------------------
Vendor: Western Digital
Model Number: WDC WD7500BPKX-75HPJT0
Serial Number: WD-WXM1E83PRC96
Firmware Revision: 01.01A01
Size: 698.6 GB
Marketed Size: 750 GB
Rotation Rate: 7200 RPM
Cache Size: 16 MB
Temperature: 43 C
Physical Sector Size: 4 KB
Logical Sector Size: 512 B
Logical Sector Count: 1465149168
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
----------------------------------------------------------------------
OS - C: [PARTITION:C\\?\Volume{47fdac76-5c79-4b85-b39e-e4997395519c}\]
----------------------------------------------------------------------
Volume Serial Number: 6469-D1F7
File System: NTFS
Volume Capacity: 686.65 GB
Volume Free Space: 521.20 GB
Volume Used Space: 165.45 GB
-----------------------------------------------------------------------------
PBR Image - X: [PARTITION:X\\?\Volume{267cfcf8-656e-4aa9-8d10-cc0ee1e8a9d3}\]
-----------------------------------------------------------------------------
Volume Serial Number: 2862-7DEA
File System: NTFS
Volume Capacity: 10.41 GB
Volume Free Space: 736.17 MB
Volume Used Space: 9.70 GB
------------------------------------------------------------------------------
WINRETOOLS - Y: [PARTITION:Y\\?\Volume{8f7a3f9b-1095-472f-a167-c819d2d349e1}\]
------------------------------------------------------------------------------
Volume Serial Number: 16A6-1F6C
File System: NTFS
Volume Capacity: 490.00 MB
Volume Free Space: 206.93 MB
Volume Used Space: 283.06 MB
Random Seek Test
Test Started - 4/12/2015 5:49:08 PM
Error Message: - 4/12/2015 5:49:47 PM
There was an error seeking to sector 1307820173.
Error Message: - 4/12/2015 5:49:58 PM
There was an error seeking to sector 1285969386.
Error Message: - 4/12/2015 5:50:11 PM
There was an error seeking to sector 1291532349.
Error Message: - 4/12/2015 5:50:18 PM
There was an error seeking to sector 1290044974.
Test Finished: - 4/12/2015 5:50:23 PM
Failed (Error code: WHD37-07Y)
-------------------------------------------------------------------------------------------------
Intel(R) HD Graphics 4600 [PCI:0:2:0PCI\VEN_8086&DEV_0416&SUBSYS_05A91028&REV_06\3&11583659&0&10]
-------------------------------------------------------------------------------------------------
Vendor Name: Intel Corporation
Interface: PCI
Video Card Chip Type: Intel(R) HD Graphics Family
Video Card Memory: 2.03 GB
Video Card BIOS: Intel Video BIOS
Driver Provider: Intel Corporation
Driver Version: 9.18.10.3071, 3-19-2013
Transformation and Lighting Stress Test
Test Started - 4/12/2015 5:49:08 PM
Informative Message: - 4/12/2015 5:59:29 PM
Frames Per Second 61.33 FPS
Test Finished: - 4/12/2015 5:59:30 PM
Passed
-------------------------------------------------------------------------------------------------
NVIDIA GeForce GTX 765M [PCI:1:0:0PCI\VEN_10DE&DEV_11E2&SUBSYS_05A91028&REV_A1\4&1945F9C9&0&0008]
-------------------------------------------------------------------------------------------------
Vendor Name: NVIDIA Corporation
Video Card Memory: 2.00 GB
Video Card BIOS: 80.06.64.00.01
Driver Provider: NVIDIA
Driver Version: 9.18.13.4725, 1-9-2015
---------------------
GPU : 0 [0_PCI:1:0:0]
---------------------
Transformation and Lighting Stress Test
Test Started - 4/12/2015 5:59:30 PM
Informative Message: - 4/12/2015 6:09:35 PM
Peak GPU Temperature: 72 C.
Informative Message: - 4/12/2015 6:09:35 PM
Frames Per Second 129.11 FPS
Test Finished: - 4/12/2015 6:09:35 PM
Passed
Product Version: 1.0.6584.81
0 events found


ejn63
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April 12th, 2015 05:00
Power on, press F12 a few times and boot into the Dell diagnostics from the menu that appears. Run an extended test on the hard drive - if you see any errors, record the exact number (such as 2000-0142).
If the system is under warranty, report the error to Dell support and they'll replace the drive.
If the system is out of warranty, you'll need a new hard drive.
If you do not see any such errors, you should be in the clear.
Viknesh
2 Posts
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April 12th, 2015 05:00
i'm am not able to acess the dell diagnostics on startup, pressing F12 does nothing but make a red bar pop up at the bottof for a while in the loading screen, i am able to acess the setup with F2 but not the dell diagnostics with F12
ejn63
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April 12th, 2015 07:00
The other way to get in is to hold the D key through powerup.