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ejn63
9 Legend
•
87.5K Posts
0
July 7th, 2009 10:00
Run the extended hard drive diagnostics - f12 at powerup. DO NOT just rely on the quick check - run a full diagnostic (takes a couple of hours).
beckianntx
2 Posts
July 7th, 2009 14:00
I ran the extended test and passed all tests. In device manager it still shows a missing dvd drive; but when i try to update it says no dvd device detected. When I put in a dvd/program I can hear it spinning but it doesn't pull up the dvd/program.
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ejn63
9 Legend
•
87.5K Posts
0
July 7th, 2009 10:00
Run the extended hard drive diagnostics - f12 at powerup. DO NOT just rely on the quick check - run a full diagnostic (takes a couple of hours).
beckianntx
2 Posts
0
July 7th, 2009 14:00
I ran the extended test and passed all tests. In device manager it still shows a missing dvd drive; but when i try to update it says no dvd device detected. When I put in a dvd/program I can hear it spinning but it doesn't pull up the dvd/program.