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64757
May 11th, 2012 04:00
Realtek HD audio does not work
Yesterday i was formating my laptop model xps 15 L502X, Os win7. After formating my laptop i install the driver as usual, but after rebooting my laptop after finish installing the driver, i found that my laptop have no sound. And i go device manager and check, i found out that the realtker HD audio facing some problem, i click on the properties and see there write: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" i try to download the driver form dell wedsite and reinstall but it seen useless since the problem still there. Then i try use the driver CD, install again the realtek audio, but it do now work! I wonder what happen to my laptop, and i got some problem in installation of sound blaster X-Fi. Can someone help me figure what happen and help me to slove this problem please. I really feel desperate when watching movie without sound and no music to listen.
DELL-Roshan L
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4.4K Posts
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May 11th, 2012 06:00
Hi Leonard1991,
Welcome to the Community,
After reinstalling the Windows did you install the drivers in the correct order ? Verify using the link below if you've installed the drivers in the correct order.If the drivers are not installed in the correct order some drivers for the hardware may not get installed.
http://dell.to/KV7f1e
If you've not installed the drivers in the correct order,reinstall windows and install the drivers in the correct order.
Hope this helps,
Thank You
Roshan
Leonard1991
8 Posts
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May 11th, 2012 07:00
I forgot to mention after reinstall the window i install the driver in correct order :)
DELL-Roshan L
6 Operator
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4.4K Posts
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May 11th, 2012 07:00
Ideally first you need to install the Audio driver that's Realtek after which you can perform full installation of Sound blaster.
Try uninstalling and reinstalling the Sound Blaster software and see if that helps.
Thank You
Roshan
Leonard1991
8 Posts
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May 11th, 2012 07:00
May i know how to install sound blaster X-Fi??? After install realtek HD audio, then install sound blaster? And perform full installation or custom installation, because i just reinstall my window and everything go well, after full installation of sound blaster, the problem come again.......
Leonard1991
8 Posts
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May 11th, 2012 07:00
ok i try it.
DELL-Roshan L
6 Operator
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4.4K Posts
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May 11th, 2012 08:00
If you are using a CD to install the Sound blaster,check online and see if you can find the latest driver on Creative website.
You can try downloading from the link below:(make sure you uninstall the sound blaster before you redownload)
support.creative.com/.../searchdownloads.aspx
Thank You
Roshan
Leonard1991
8 Posts
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May 11th, 2012 08:00
I try uninstall and reinstall sound blaster but it do not help...
Leonard1991
8 Posts
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May 11th, 2012 10:00
Erm, i have sloved the problem already, just run the sound blaster setup file in window vista compatibility mode then run full installation. So happy that sound blaster is coming back :)
DELL-Roshan L
6 Operator
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4.4K Posts
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May 12th, 2012 02:00
Glad you got it installed and the sound blaster is working.
Thank you for posting back your solution.
Roshan
Mixton
4 Posts
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June 30th, 2012 01:00
I also encounter same problem ~ i install the sound driver in correct order , but when off the laptop and on it again the sound driver appear not install and need reinstall each time i on the laptop .my sound blaster program for x-fi setting not appear in the quickset either. how to run the sound blaster setup in window vista compatibility mode?
Leonard1991
8 Posts
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June 30th, 2012 06:00
haha~you have to install the sound blaster in vista mode so that the sound device can work proprely
DELL-Roshan L
6 Operator
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4.4K Posts
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June 30th, 2012 08:00
Hi Mixton,
Download and save the sound blaster setup file on your desktop,right click on it,click on properties,Click Compatibility,Enable(put check mark),Run this program in compatibility mode,from drop down select Windows Vista,click Apply,OK and run the set up file.
Mixton
4 Posts
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July 3rd, 2012 02:00
Hi Roshan,
sry for late replay to you, busy lately . i have try like you said so download the sound blaster setup via the link you posted last time ,but when after that it show me that "your version of windows operation system is not supported by this product. please upgrade to windows 7 or later versions before resuming installation."
I have uninstall all the audio driver component only try . then i also try install realtek hd audio driver in vista mode then the from the CD for x-fi sound blaster driver but still the same . is it i have to format my computer again to reinstall the driver by order? cause after i uninstall the realtek hd and the sound blaster from pc and restart ,it doesn't appear like last time which the pc need reinstall the realtek driver only can heard the sound , it straight can heard the sound when login , in device manager the audio is not missing but i haven't install the both driver yet. it got some driver file in the system 32 .
DELL-Roshan L
6 Operator
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4.4K Posts
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July 3rd, 2012 06:00
Hi Mixton,
When you restart the system after uninstalling the audio driver,automatically Windows native drivers will get installed and that's how you still can get sound without installing the manufacturers driver.
Which version of Windows 7 are you using? Do you have the Windows 7 Service Pack 1 installed?
If you've reinstalled the Windows on the system and if the drivers were not installed in the correct order,it is always better to reinstall Windows and get the drivers in the correct order.
Mixton
4 Posts
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July 3rd, 2012 23:00
Hi Roshan,
I'm using window 7 home premium and have service pack 1 install . i try to reinstall the window later on cause this few days quite buzy~ thks for the advice .