This post is more than 5 years old
4 Posts
1
21637
March 21st, 2015 19:00
Recovery Disc
Hello guys,
I have some issue to my Inspiron 3537 laptop. When i try to create a recovery drive i can't . I have this message: Some required files are missing. To troubleshoot problems when your PC can't start , use your Windows installation disc or media.
When o try to use Dell Backup and Recovery i have this message:Dell Backup and Recovery has not been able to detect the Recovery Partition on this Computer.It may be missing or corrupted.To recover your computer to the original factory state and restore the Recovery Partition , please use your System Recovery Discs.Note:You will not be able to preserve your data with Dell Backup and Recovery System Backups until the Recovery Partition is repaired.
I call to Microsoft but they can't help me.Direction me to call Dell .
My question is: Can i create a recovery disc ? Can i fix this issue? Is it necessary Dell provide to me Windows 8 disc ?If yes how i request it?If not i am obligate to buy a new OS?
Kind Regards,
Themis
Xerneas Xeione
6 Posts
1
March 21st, 2015 19:00
Use Norton Ghost. It backs up everything in that state to a new partition(need an extra partition). After backing up, if something goes wrong, press Restore to go back into that state of the computer before the problem. (EDIT)
Xerneas Xeione
6 Posts
1
March 21st, 2015 19:00
Use Norton Ghost. It backs up everything in that state to a new partition(Use EaseUS or anything else to get the partition). After backing up, if something goes wrong, press Restore to go back into that state of the computer before the problem.
Demisgti
4 Posts
0
March 24th, 2015 18:00
I will do that! I think is the best solution.Thanks for your help
kirkd
6 Operator
•
5.2K Posts
0
March 21st, 2015 22:00
The recovery partition has been corrupted. Call Dell and ask for the installation media.
Philip_Yip
11 Legend
•
16.1K Posts
•
65.9K Points
0
March 22nd, 2015 05:00
See here:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-8-1-retail-and-oem-iso/
Demisgti
4 Posts
0
March 24th, 2015 18:00
I try this way and works . I make a format ans now everything look like work properly. Thank you for your advice!
When i create the disc i tried to book from BIOS but the system can accept my PRODUCT KEY of WINDOS 8 . but when i enter on the Windows and then opened the disc (auto play) and choose to refresh the laptop the system didn't ask me about PRODUCT KEY ! After the installation i activate windows 8.1 with my product key without problem. I didn't understand the difference but now i am really happy because i solve the issue in my Laptop . Also about the black screen it was the hibernate mode that desactivate in the power options.
Thanks again for all of you for your advices.
Kind regards,
Themis