SHIPPING BACK REPLACEMENT....IMPORTANT!!!

Question

So I have to ship my old battery back to Dell since they gave me a new battery and it said that I should call for a pick up, but i rather go to the carrier's location myself and drop off the package there since it would be mroe convenient for me.  I have a question...Can i just go there myself without callign them in adavance?  One of the Dell reps told me that she needs to make a request that i will be goign to drop it off, but then another rep said that i can go any time i want without having to make a request.  Have any of you guys shipped your replacement without having a pick up??

and1chick · Answer

Does the rep need to make a request as well because I need to ship it very soon or else im goign to be cgarged for the battery.  I'm like so confused about the whole process....

VBdotNet · Answer

Make sure you go through the Dell rep. Otherwise, you may incur charges. Also, if it is not returned in a manner approved by Dell, then they might not accept deliver of the package - and by the time it is returned to you it'll be too late.

jrszabo · Answer

The best way is to ship it back according to DELL's instructions. If it's a part return on warranty work they will charge you for the replacement cost. Have you tried contacting the shipper yet?

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