Good work on troubleshooting. I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.
1. Press the Windows key and Start typing devmgmt.msc and then press enter. 2. Select the Display adapters listed and right click on it. 3. Now select properties. 4. In the properties window, under Driver tab, click on Uninstall button. 5. Check “Delete the driver software for this device.” 6. You want to delete the driver click OK.
After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then Nvidia card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card drivers from Video section onto the system and install it.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
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October 25th, 2016 02:00
Hi keliason,
Good work on troubleshooting. I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.
1. Press the Windows key and Start typing devmgmt.msc and then press enter.
2. Select the Display adapters listed and right click on it.
3. Now select properties.
4. In the properties window, under Driver tab, click on Uninstall button.
5. Check “Delete the driver software for this device.”
6. You want to delete the driver click OK.
After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then Nvidia card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card drivers from Video section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.