Service Tag from MAC address

Question

Can DELL provide a service tag number if given the mac address of a DELL laptop?   If so what's my next step?

RichHark001 · Answer

Based on this question, which forum would you think is the appropriate forum?

ejn63 · Answer

No. The service tag is on a label on the bottom of the system and embedded into the system BIOS (F2 at startup).

ejn63 · Answer

For what? The answer to your question is no. There's no correlation between the media access control number on the network adapter and the service tag itself.

RichHark001 · Answer

I would think that a company such as DELL would know which uniquely identifiable part such as a network interface card would be in which unit that has been sold, if for no other reason than inventory control, wouldn't you?

ClevelandTech · Answer

It appeared that the question asked was answered.  At work, I frequently get asked a question, and it turns out that that's not what the client really wanted to know.   That said - as previously posted - entering the BIOS would give you the Service Tag.   Also, if you enter the Service Tag on the Dell Support Technical Support web site, there will be a link to go the system configuration of the system as ordered.   If you want the MAC Address of the wireless Card (say, for instance you want to add it on a MAC Filtered Wireless Network) an easy way is to retrieve the information is to type ipconfig /all at the command prompt (assuming you're running Windows) and it will return the MAC address of all installed NIC cards.   Hope this helps.

ejn63 · Answer

MAC address are not unique - service tags are. Dell uses the service tag to uniquely identify a machine, not the MAC address.

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Service Tag from MAC address

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