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November 6th, 2007 13:00

Service Tag from MAC address

Can DELL provide a service tag number if given the mac address of a DELL laptop?
 
If so what's my next step?
 

November 6th, 2007 13:00

Based on this question, which forum would you think is the appropriate forum?

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November 6th, 2007 13:00

No. The service tag is on a label on the bottom of the system and embedded into the system BIOS (F2 at startup).

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November 6th, 2007 13:00

For what? The answer to your question is no. There's no correlation between the media access control number on the network adapter and the service tag itself.

November 6th, 2007 14:00

I would think that a company such as DELL would know which uniquely identifiable part
such as a network interface card would be in which unit that has been sold, if for no other reason than inventory control, wouldn't you?

November 6th, 2007 15:00

It appeared that the question asked was answered.  At work, I frequently get asked a question, and it turns out that that's not what the client really wanted to know.
 
That said - as previously posted - entering the BIOS would give you the Service Tag.
 
Also, if you enter the Service Tag on the Dell Support Technical Support web site, there will be a link to go the system configuration of the system as ordered.
 
If you want the MAC Address of the wireless Card (say, for instance you want to add it on a MAC Filtered Wireless Network) an easy way is to retrieve the information is to type ipconfig /all at the command prompt (assuming you're running Windows) and it will return the MAC address of all installed NIC cards.
 
Hope this helps.

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November 6th, 2007 15:00

MAC address are not unique - service tags are. Dell uses the service tag to uniquely identify a machine, not the MAC address.
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