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February 26th, 2013 07:00

Hi Shamanth,

Let’s try uninstalling and reinstalling quickset on the computer.

Below mentioned steps would uninstall quickset on the computer:

Before installing the Quickset we would need to uninstall version which is present in the computer, please follow the below mentioned steps to uninstall the Quickset from the computer:

  • Click Start.
  • In search type “Programs and Features”. Press enter
  • Uninstall Dell Quickset.
  • Restart the computer.

Install the drivers on the computer and check the functionality.

Install quickset from the below mentioned link:

http://dell.to/ZxKcmw

Try to do a clean boot which can resolve the issue.

For slow boot up issues follow below steps which would help you clean boot:

Click Start, type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

Configure Selective Startup options:

  1. In the System Configuration Utility dialog box, click Selective Startup on the General tab.
  2. Click to clear the Load Startup Items check box.
  3. Note The Use Original Boot.ini check box is unavailable.
  4. Click the Services tab.
  5. Click to select the Hide All Microsoft Services check box.
  6. Click Disable All, and then click OK.
  7. When you are prompted, click Restart.

Awaiting your response!

February 27th, 2013 07:00

Hi Rajesh,

Thanks for the reply.

It addressed my problem. after re-installing the quickset, the sleep button is now working.

The boot up time reduced to 7 Minutes from 15 minutes after disabling the Load startup options and other non-microsoft programs.

Thanks a lot for solutions!

BUT,

My touch pad is not responding to the Pinch/ZoomIn/ZoomOut functions. It is a multiTouch Touch pad and it is not working now. Its behaving just like a single touch pad now.

Do you think it is because the newly installed "R314287.exe" driver?

It is okay for me if Sleep button doesn't work. But Multi Touch pad is very important for me.

Kindly help.

Thank you.

Shamanth.

February 27th, 2013 08:00

Hi Rajesh,

I've installed Alps Alps TouchPad, v.7.1209.101.204, A04  "R305170.exe"

And my multiTouch is back in action.   :)

Thanks!

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