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December 7th, 2016 17:00
Something wrong with keyboard??
Ok so for a couple of months now, i have had this problem where when typing the cursor jumps to the front of the text and sticks there until i press the windows key. When watching youtube videos the video randomly jump to the beginning and sticks like it cant pass 0.01 and restarts after i press the windows key. The scroll bar on websites go straight up and cant be scrolled down until i press the windows key. Do i need a new laptop . Does this happen to anyone else. OR is it just some key ??
This annoys me so much.. you have no idea how much times it happended for this.
I have a inspiron 15 3000 series
help...!!!!!!!
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DELL-Rishi
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2K Posts
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December 10th, 2016 13:00
Hi KGHAM,
What is the exact system model? What is the current OS installed on the system?
If the system was working fine earlier, then perform a system restore to restore the machine to an earlier point where it was working fine - http://bit.ly/1JEw2ov
Is your system touchscreen enabled? If yes, go to device manager and disable the touchscreen under HID and check if the system works fine with the touchscreen disabled.
Update the BIOS - http://dell.to/1n3X2po - enter the service tag and download the BIOS, update and restart the machine and check. If there is a firmware available for the system model, then kindly update the same as well and check.
Restart and check in safe mode.
Enable the builtin admin account and check if the system works fine - http://bit.ly/IL7qlV - this will help isolate if the issue is profile related.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.