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29499
September 6th, 2014 08:00
Sound Buttons Not Working
I have a Latitude E5400. Suddenly the 3 buttons near the top of the keyboard for volume (up, down, mute), are not working. I know this happened once some years back, and it was an easy fix, but I don't remember what it was. I already reinstalled quickset and drivers (but cannot find them when I look in the "start" menu or anywhere else... it just told me they were installed when it was done doing so). PLEASE HELP!
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Mary G
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September 6th, 2014 10:00
Go to Control Panel, Keyboard and check the settings. Always mention your operating system when posting a question.
Jim Coates
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September 6th, 2014 11:00
Hello. I am under the impression that the E series does not support Quickset. If that is correct and you installed a version of Quickset meant for a different laptop series then it won't work. Try installing the Dell Feature Enhancement Pack for the E5400 and see if that helps.
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=MHVWP&osCode=W764&fileId=3206238947&languageCode=EN&categoryId=UT&dgc=SM&cid=266812&lid=4933322
Or try using Windows System Restore (type system restore into the search box) and go back to a date before the problem began.
KarenWis
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September 6th, 2014 11:00
I am a bit nervous about doing restore. This happened after a computer tech removed a trojan. The link you gave appears to work with windows 7 and 8 or something like that. Do you know if there is one for xp? I clicked on "other options available" and can't find one.
KarenWis
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September 6th, 2014 11:00
I have XP. Umm.. I went to keyboard in control and it was talking about the mouse and clicking. Nothing (that I could see) that talked about the volume buttons...
Jim Coates
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September 6th, 2014 16:00
I looked through everything for the E5400 on dell's ftp server hard but could not find it for XP., The closest thing is Dell System Manager, (or Dell Control Point which contains System Manager). I have an E series too. Mine has Dell System Manager and it has a setting to turn off/on the on-screen volume display, but I don't think it affects the volume itself. If I come up with the solution I will let you know.
Just out of curiosity, do you go online with that laptop?
I would give some consideration to performing a system recovery. That would get the laptop performing exactly as good as it did the day it left the factory, plus remove any residual code from the trojan. A system recovery restores the laptop back to the original factory configuration.
KarenWis
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September 6th, 2014 16:00
I am on-line a lot with the laptop.. I have a home office where I spend a lot of time on the computer. I hesitate to do a full recovery. I probably could, but... right now, during my busiest time of year, it would mean a LOT of work restoring applications and files... My busiest time of year is Sept-Dec. and in Oct-Dec it gets downright crazy...
When this happened before I'm sure I just put in the disc that came with it and there was something in there that I had to "repair".. but, for the life of me, I can't remember what it was. If I can get it this time, I'll write it down for when - if- it happens again.