Speaker Not Working: VLC Player Found!!!

Hi atulkumar,

I apologize for the inconvenience caused. Please be rest assured, I will be following this case and assist you further.

Please follow the below mentioned steps to identify and fix the issue.

• Run the Windows Audio Playback Diagnose and Repair from the below MS FIX-IT.
  MS Fix it: http://dell.to/184ATyf
• Check the Audio Jacks, Speakers and audio cables for damage.
• Test the audio output port through a known good head phones or external speakers.
• Download and Install the Latest Audio Drivers and BIOS from the link: http://dell.to/17F08dH
• Click the above link, enter the service tag of the computer and select the operating system from the drop down and install the audio drivers and latest BIOS from the list.
• To test the internal audio speakers of the system ,Run the Dell 32-Bit Diagnostics on the System Speaker: To run the test follow the below steps:

1. Switch on the computer, tap F12 at Dell logo to enter “One-time boot menu”.
2. Use the up/down arrow keys to highlight “Diagnostics” and press enter.
3. Select Custom Test and select system speaker.

Please reply with results along with system model and operating system.

he system model is Inspiron 15 Intel (N5010) and Operating System is WINDOWS 7.

No Error Results from MS FIX-IT.

Through the headphone the sound seems fine. But through laptop internal speaker the sound is not coming properly(very less than normal). Seems damaged speaker.

I guess I have run all the tests in pre-boot system assessment but no issues are found.

Please suggest accordingly.

Hi atulkumar,

Have you updated the Audio Drivers in the system by following the steps from my previous post?

I suggest you to uninstall the audio drivers and then reinstall it again.

Please follow the below mentioned steps to uninstall sound card drivers from the computer:

1. Click “Start” > right click “Computer” > select “Manage” from the list> click “Device Manager”.
2. In the “Device Manager” window, double click “Sound, video and controllers”.
3. Right click “IDT 92HDxxx HD Audio", click "Uninstall", and ensure to check the box “Delete driver software for this device”.
4. Follow the on-screen instructions to complete the uninstallation and restart the computer.

Use the following link to download the Audio drivers for this system for Windows 7 Operating System: http://dell.to/17o4rZv

Click the link, Download file and follow the onscreen instructions to install the sound card drivers.

Restart the system and check the sound from internal speakers.

If the issue persists, please check the sound from the internal speaker in Safe mode with networking. To check in Safe Mode with Networking:

1. Restart the computer.
2. Keep tapping F8 on the Dell Logo Screen.
3. Once the computer enters Advanced Boot Option, select Safe Mode with Networking.
4. Press Enter.

Check the functionality of the internal speakers by playing any audio file in Safe mode with networking.

If the issue persists, the internal speakers needs be replaced. If the computer is under warranty, I would be glad to arrange a service on the computer. Please check warranty status by entering the service tag of the computer in this link: http://dell.to/13VPd97

Please private message me the service tag, registered owners name and address.

To private message me please click my user name and click Start conversation.

In case of expired warranty scenario, we would not be able to extend warranty entitled services.

If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers): http://dell.to/VPYT4T

Awaiting your response!