Since you say you get full bars when you are in your room where the router is does that result with any other wifi devices like your xbox, someone else's laptop, smart phone, Tablet, etc? If so it could be the area of the house where your router is and depending on whether you have a 2.4 or a 5.8 GHz band router range can be affected. with the line you are describing on the screen it could be the cable going from the screen to the motherboard or it could be the motherboard itself. As for not having a computer are you still under warranty? if so and you have the NBD onsite warranty or you bought an extended warranty with that included the tech will go wherever the computer is. When you call in for a service and the remote diagnostic does not fix it they will dispatch a tech just give them your college dorm address and make any necessary arrangements with your professors for classes you are going to be late or miss around the time the tech is due to arrive. As well as getting notes for missed classwork from other students in the classes. Generally the technician will call you once he or she receives the parts to schedule a time to come and you can tell the person when the best available time slot would be for the person to come to your place and change out the parts.
The problem is I do NOT get full bars when I'm in my room, I'm always between 3-4, usually 3. When I'm downstairs I usually have 1-2. From other devices like my phone or iPad I have 5 wherever I go in the house, going to 4 (maybe) if I go to the basement, even having 3 when I go outside. And I did buy a 3 year warranty, last time I had a problem I wrote in this same forum and someone assisted me, that's why I posted here again.
It sounds like the problem is with your wifi card in your laptop or the motherboard since you are also saying the screen has that line going through it. Before having a service tech dispatched make sure the following drivers are up-to-date Chipset, BIOS, network, (both wired and wireless), and any specific software associated with wireless card. Sometimes Dell puts on a specific program that you have to use to change the settings of your wifi card.
gbcmedia2012
15 Posts
1
August 19th, 2013 13:00
Since you say you get full bars when you are in your room where the router is does that result with any other wifi devices like your xbox, someone else's laptop, smart phone, Tablet, etc? If so it could be the area of the house where your router is and depending on whether you have a 2.4 or a 5.8 GHz band router range can be affected. with the line you are describing on the screen it could be the cable going from the screen to the motherboard or it could be the motherboard itself. As for not having a computer are you still under warranty? if so and you have the NBD onsite warranty or you bought an extended warranty with that included the tech will go wherever the computer is. When you call in for a service and the remote diagnostic does not fix it they will dispatch a tech just give them your college dorm address and make any necessary arrangements with your professors for classes you are going to be late or miss around the time the tech is due to arrive. As well as getting notes for missed classwork from other students in the classes. Generally the technician will call you once he or she receives the parts to schedule a time to come and you can tell the person when the best available time slot would be for the person to come to your place and change out the parts.
phillip lopez
4 Posts
0
August 19th, 2013 14:00
gbcmedia2012
15 Posts
0
August 19th, 2013 14:00
It sounds like the problem is with your wifi card in your laptop or the motherboard since you are also saying the screen has that line going through it. Before having a service tech dispatched make sure the following drivers are up-to-date Chipset, BIOS, network, (both wired and wireless), and any specific software associated with wireless card. Sometimes Dell puts on a specific program that you have to use to change the settings of your wifi card.