jpmoral
1 Copper

Support page showing incorrect warranty dates, express tag not recognized

I bought an Inspiron 7460 about two weeks ago.  I have two issues:

  1. Warranty page indicates that the warranty period started in late December 2016, three months before purchase.
  2. The phone support system does not recognize the laptop's Express Service Code.

I was able to talk to a support rep who assured me both issues would be resolved by me sending proof of purchase with the correct date.  I sent that last week but neither issue has been resolved.

Are there any steps I'm missing?

3 Replies
9 Rhodium

RE: Support page showing incorrect warranty dates, express tag not recognized

If the system was purchased from a major Dell-authorized reseller (Staples, Best Buy, etc.), see here:

www.dell.com/.../retailregistration

If it was purchased third-party (EBay, Amazon storefront, etc.) contact the seller.

0 Kudos
jpmoral
1 Copper

RE: Support page showing incorrect warranty dates, express tag not recognized

Thanks for the reply.

I tried the retail registration page.  It said the computer had already been registered.  I bought this from a local (Philippines) authorized reseller (supposedly) new.  They have some explaining to do.  In the meantime is there anything that can be done on Dell's end.

0 Kudos
9 Rhodium

RE: Support page showing incorrect warranty dates, express tag not recognized

Until you contact the seller and have them initiate a warranty transfer, no  - there is not.

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