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2018
Support page showing incorrect warranty dates, express tag not recognized
I bought an Inspiron 7460 about two weeks ago. I have two issues:
- Warranty page indicates that the warranty period started in late December 2016, three months before purchase.
- The phone support system does not recognize the laptop's Express Service Code.
I was able to talk to a support rep who assured me both issues would be resolved by me sending proof of purchase with the correct date. I sent that last week but neither issue has been resolved.
Are there any steps I'm missing?
ejn63
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March 28th, 2017 05:00
If the system was purchased from a major Dell-authorized reseller (Staples, Best Buy, etc.), see here:
www.dell.com/.../retailregistration
If it was purchased third-party (EBay, Amazon storefront, etc.) contact the seller.
jpmoral
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March 28th, 2017 07:00
Thanks for the reply.
I tried the retail registration page. It said the computer had already been registered. I bought this from a local (Philippines) authorized reseller (supposedly) new. They have some explaining to do. In the meantime is there anything that can be done on Dell's end.
ejn63
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March 28th, 2017 09:00
Until you contact the seller and have them initiate a warranty transfer, no - there is not.