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82467
February 6th, 2016 04:00
System Image backup problem in Dell XPS 15 (9550)
Hi,
Today I tried to make a system image backup for my new Dell XPS 15, but the process failed and the event log provided this error message:
AddLegacyDriveFiles:
Unable to backup image of binary Microsoft Link-Layer Discovery Protocol
System error: Access is denied
The Dell XPS 15 (9550) is running Windows 10 Pro (64 bit) OS。
Has someone encountered the similar problem on Dell's XPS 15? I have searched on the internet for the solution and found some, but it seems does not work for XPS 15. Any suggestion will be appreciated.
Regards
Jyh-Shyong Ho
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Mary G
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20.1K Posts
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February 6th, 2016 07:00
Make sure to connect and use an external hard drive to store the system image.
jsho
2 Posts
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February 6th, 2016 17:00
Thanks for the reply.
I did connect my XPS 15 notebook with an external hard disk which is recognized by the system as partition D. The backup process did occur for a while and something was written in the WindowsImageBackup directory, but the backup process failed to complete and the system event log displayed the error message:
Unable to back up image of binary Microsoft Link-Layer Discovery Protocol
System error: Access is Denied
Please help