Birdeye
2 Bronze

System Recovery Backup?

I want to make factory system backup in flash drive but its not working its giving me error "an error occurred" on Dell xps 15 9530?

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5 Replies

RE: System Recovery Backup?

Hi,

Thank you for reaching us.

What is the size of the flash drive you use to make the recovery disc? Is there an alternate flash drive you could try to use to check if that works?

We also would like to know the age of the laptop as the programs installed in the PC may also influence the recovery media creation.

Thank you

Dell-Gokul G
Social Media and Community Professional
#IWork4Dell
Order Status
Download Drivers

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Birdeye
2 Bronze

RE: System Recovery Backup?

I have tried in 16gb flash drive and also tried other flash drive and my system is i think 7 to 8 month old

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RE: System Recovery Backup?

Hi,

16 GB is the perfect size. The only reason I can think of why it isn't letting you create is due to 3rd party software's installed 

That is one of the reasons why we recommend to create the recovery media as soon possible.

If there hasn't been a hard drive replacement on this PC yet, Do not worry as there is a factory recovery partition inbuilt in the laptop which can be used to restore the laptop should the user needs to.

Thank you

Dell-Gokul G
Social Media and Community Professional
#IWork4Dell
Order Status
Download Drivers

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Birdeye
2 Bronze

RE: System Recovery Backup?

Where is that partition and how can i access that and how can i make backup in flash drive also?

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RE: System Recovery Backup?

Hi,

Thank you for the response.

It is unlikely you will be able to create a recovery media now after using it for a while.

However we can ship you one if you could send us the laptop's service tag via private message.

To send a private message, click on my name and click start conversation.

Thank you

Dell-Gokul G
Social Media and Community Professional
#IWork4Dell
Order Status
Download Drivers

0 Kudos