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Max43

1 Message

110121

July 9th, 2014 12:00

System Service Exception IGDKMD64.sys

Dear All , I keep having the same problem , my notebook while I'm working is stop and with a blue screen appear the message " System Service Exception IGDKMD64.sys " , I have downloaded driver but still persist , I couldn't find any patch from Dell to solve this issue and my Latitude 7440 is make me so frustrated , how a top machine like this cause all this problems ? Please help !

Dell-Farooq A

2 Intern

 • 

332 Posts

July 9th, 2014 21:00

Hi Max43,

Thank you for writing on Dell Community

Please note that the error igdkmd64.sys in fact can be related to the on-board graphics driver. I would suggest update the Intel HD Graphics Driver on the system.

If the issue still persist, I would suggest you to uninstall and reinstall the video card driver on the system in the Safe Mode. Assuming you have Windows 8 Operating System, Follow the below steps to boot the system in Safe Mode with Networking.

Switch ON the system and switch OFF the system 3 to 4 times when the Dell logo appears. This will make the system to go into ‘Windows 8 Advanced Startup Options’ screen. Please select Troubleshoot option and choose the advanced options. Now choose the Windows Startup Settings option and then click the Restart button. When your PC reboots you will be able to boot into Safe Mode from the Advanced Boot Options screen and you can select Safe Mode with Networking.

Please follow the steps mentioned below to uninstall the video card in safe mode.

  1. Start the system in Safe mode (F8 during startup).
  2. Click on Start button.
  3. In the search box type devmgmt.msc and then press enter.
  4. Right Click on the graphics card device under Display adapters.
  5. Now select properties.
  6. In the properties window, under Driver tab, click on Uninstall button.
  7. Check “Delete the driver software for this device.”
  8. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the video card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Hope this helps.

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