Technical Support Team Located in the Philippines

Question

Did you guys experience talking with technical support based in the Philippines?   How are they? I haven't experienced talking with them.   I heard so much about them, I just want to getcha feedback.   Thanks!

SilverMallard · Answer

When you can actually get through to them they are horrible.  But since I keep getting emails from Dell telling me I'm not allowed to say anything negative about them on this forum and my posts keep getting deleted, I suppose this will get deleted soon too.

1d49f54a95134b2 · Answer

I am going to disagree.The Dell India centre is bad,but the Philippines centre is good.The reps speak better English there.

Come on give these guys a break! They are just trying to earn a living!!!

Yes it would be better if they kept the center in America but they have'nt!

geekWALKER · Answer

yeah there good at technical stuff compared to those from india,:robotvery-happy:

carldavid27 · Answer

I have to admit, it was a bit confusing being connected to an Indian customer rep than to a Filipino customer supervisor. I was very disappointed that the support was not under one roof. However, I was very pleased with the support staff based in the Philippines. The support staff was very helpful and very compassionate about the issues I had with my notebook. Good job for those overseas. I just wishe Dell would have based their customer support in the US. Oh well, it's cheaper having their labor force overseas. Thanks again to the support staff in Manila who helped me.

Patrick Benoit · Answer

I have never had a reasonable experience with support from Dell overseas.  Don't get me wrong, they all try very hard and are very apologetic for each new problem, but they rarely speak English adequately to understand any nuances in how we converse in the U.S.  They tell you they are sorry so often that it becomes simply noise.  They mean well, but they are ill-equipped to provide the level of service provided by typical U.S.-based support groups.   It is a shame that Dell has chosen to alienate their customers by outsourcing like this.  It would be different if the service level and standard of service were still maintained at the level Dell used to provide when support was in the U.S.  But, that is not the case.   It is clear that Dell is now too large a company to care for their customers.  Too bad that Michael Dell forgot what made him successful to begin with.  I guess money will do that to you.

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Technical Support Team Located in the Philippines

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