stevie0674
1 Copper

There’s no match for that Service Tag or Express Service code

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Hi

I recently purchased a Dell Inspron 7559 laptop. It arrived on the 31st August. The issue I have is that the service tag is not recognised on the Dell site. I get the following message when I enter the service tag: -

There’s no match for that Service Tag or Express Service code. Retype the code or select your product below. Allow 48 hours for new devices to register on our site.

It's been well over 48 hours since the machine was registered.

Please help.

Many thanks.

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1 Solution

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Moderator
Moderator

RE: There’s no match for that Service Tag or Express Service code

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Hi BINHNANG,

Kindly send me a private message with your contact details. Also, attach a copy of the invoice for us to review.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

9 Replies
8 Xenon

RE: There’s no match for that Service Tag or Express Service code

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If the system was purchased from Dell, it can take a week or two for a new service tag to show up in the database.

If the system was purchased elsewhere (at retail or from a third party, Amazon, EBay etc.), contact the seller for information.

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stevie0674
1 Copper

RE: There’s no match for that Service Tag or Express Service code

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Thanks for clarifying that. I shall be a bit more patient and wait until next week. Hopefully it will be recognised then.


Thanks for your help.

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8 Xenon

RE: There’s no match for that Service Tag or Express Service code

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The other thing -- if this was purchased other than in the USA, be sure you're using the Dell support site in the country of purchase - not support.dell.com -- to look up the service tag.

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Moderator
Moderator

RE: There’s no match for that Service Tag or Express Service code

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Hi STEVIE0674,

Does the service tag reflect now?

If not, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records and include a copy of the invoice and I shall get this checked.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

binhnang
1 Copper

RE: There’s no match for that Service Tag or Express Service code

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Im Live Vietnam. I bought a Dell Precision Laptop M5510 01 on Ebay for the Service Tag <ADMIN NOTE: Service tag removed per privacy policy> and Express code <ADMIN NOTE: Express service code removed per privacy policy>. But when I checked on the home page of Dell, is error 500 "There's no match for that Service Tag, Express Service code, or Serial Number . Please try again or browse for your product. New devices 48 hours sewing need to register on our site " I do not understand why?

Please help me this problem.

Many thanks!

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binhnang
1 Copper

RE: There’s no match for that Service Tag

Jump to solution

Im Live Vietnam. I bought a 01 Dell Precision Laptop M5510 on Ebay for the Service Tag <ADMIN NOTE: Service tag removed per privacy policy> and Express code <ADMIN NOTE: Express service code removed per privacy policy>. But when I checked on the home page of Dell, is error 500 "There's no match for that Service Tag, Express Service code, or Serial Number . Please try again or browse for your product. New devices 48 hours sewing need to register on our site " I do not understand why?

Please help me this problem.

Many thank!

0 Kudos
Moderator
Moderator

RE: There’s no match for that Service Tag or Express Service code

Jump to solution

Hi BINHNANG,

Kindly send me a private message with your contact details. Also, attach a copy of the invoice for us to review.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

binhnang
1 Copper

RE: There’s no match for that Service Tag or Express Service code

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Dear DELL_Rishi;

I wrote email to you.

Thank!

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Moderator
Moderator

RE: There’s no match for that Service Tag or Express Service code

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Hi BINHNANG,

I have responded to your private message.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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