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156092
July 19th, 2004 07:00
Touchpad mouse drag lock
I enter this again to open a new thread as was suggested by Dell. The original entry was added into thread http://forums.us.dell.com/supportforums/board/message?board.id=latit_input&message.id=8727.
A short description about this drag lock issue in my case: Sometimes my D600 (with Win2000, Alps Touch Pad version 5.4.102.4, BIOS A5) when running Excel 2000 goes into a mode where Excel paints a cell area and there is no other way to exit than killing Excel from Task Manager. If I restart Excel, it continues to be in that drag lock mode. In this mode Excel accepts no keyboard input, not even ESC key, and does not respond to anything except resizing the painted area based on mouse movements. All other applications run normally, well, at least almost all (see below). I have the situation active in this laptop even now when I write this.
I noticed that once Excel has entered this weird mode, also Eclipse 3.0 (www.eclipse.org) behaves wrongly. I have had Eclipse to enter the same weird mouse mode even without Excel. All other Eclipse windows seem to work normally but the text editor does not accept cursor movement keyboard keys. For example, painting a piece of text with touchpad works OK. After hitting an arrow key the cursor shape stays as in the text editor even when it is moved outside the window. After switching to another application and then coming back to Eclipse window, the cursor shape behaves again normally. But not the arrow keys in the text window. The same applies as with Excel: restarting Eclipse does not change anything, but restarting the computer removes the problem, sometimes for days.
An earlier suggestion was to diable "Fast Initialization" from Alps Touchpad Driver properties in Device Manager. I have not tried that because it has side effects, which I like less than the occasional mouse drag lock.
Few questions: How can Windows and/or mouse driver remember the mode in which it was in the previously instance of the application? How the weird mouse mode propagates from Excel to Eclipse (and vice versa), which two are totally different applications and written using different software technologies? Does Excel and Eclipse utilize some rare functionality of the mouse driver because no other applications seem to get confused? Last but not least: How to get rid of this anomaly? To me it does not look like a case of broken hardware, I would advice Dell to inspect the latest touchpad driver carefully.
Leo



Art
2 Intern
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1.5K Posts
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November 19th, 2004 22:00
Your D800 has an ALPS Glidepoint touchpad installed, not a Synaptics Touchpad at all :( that is different Hardware from different companys and you cannot use Synaptics Drivers on your D800.
You are lucky it works at all but what you are probably seeing is a Microsoft generic touchpad driver which does not have 'edge' features or click lock operation.
Art
2 Intern
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1.5K Posts
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November 20th, 2004 00:00
submitted post above and server responded:????
Message Edited by Art on 11-19-2004 09:20 PM
MANOL
3 Posts
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November 21st, 2004 18:00
Herpes
5 Posts
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November 21st, 2004 22:00
My response, yes. And my next question is, Dell, have you found a new customer yet (which I am certain they have), as they have just lost one for the next little while.
Got rid of my Dell and I am sticking with my new Compaq.
Dell, thank you for the terrific service and helping me see the light. I would have thought after outsourcing all of your support, some poor soul would be hard at work on my (and everyone else's) problem. I guess not. Maybe they are unionized over there.
Art
2 Intern
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1.5K Posts
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November 22nd, 2004 00:00
Best of luck on the Compaq, being part of HP now, you should at least have the joy of a Synaptics TouchPad.
jwatt
4.4K Posts
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January 22nd, 2005 02:00
At the very least, the problem didn't get worse.
Release information:
Release Title Alps GlidePoint/StickPointer, Driver, Windows 2000, Windows XP, Multi Language, Multi System, v.5.4.102.12, A09
Release Date 01/18/2005
Jim
jwatt
4.4K Posts
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February 5th, 2005 17:00
Jim
Art
2 Intern
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1.5K Posts
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February 5th, 2005 20:00
Yes Jim,
And besides That problem, the new driver has the GlidePad feeling a lot like a Synaptics and most important to me, have not had ONE mouse (pad or optical device) freeze now in 17 days.
Anyone look to see what brand HID's are installed on the just introduced new portables from Dell?
Art
hewatn
4 Posts
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February 6th, 2005 13:00