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July 19th, 2004 07:00

Touchpad mouse drag lock

I enter this again to open a new thread as was suggested by Dell. The original entry was added into thread http://forums.us.dell.com/supportforums/board/message?board.id=latit_input&message.id=8727.

A short description about this drag lock issue in my case: Sometimes my D600 (with Win2000, Alps Touch Pad version 5.4.102.4, BIOS A5) when running Excel 2000 goes into a mode where Excel paints a cell area and there is no other way to exit than killing Excel from Task Manager. If I restart Excel, it continues to be in that drag lock mode. In this mode Excel accepts no keyboard input, not even ESC key, and does not respond to anything except resizing the painted area based on mouse movements. All other applications run normally, well, at least almost all (see below). I have the situation active in this laptop even now when I write this.

I noticed that once Excel has entered this weird mode, also Eclipse 3.0 (www.eclipse.org) behaves wrongly. I have had Eclipse to enter the same weird mouse mode even without Excel. All other Eclipse windows seem to work normally but the text editor does not accept cursor movement keyboard keys. For example, painting a piece of text with touchpad works OK. After hitting an arrow key the cursor shape stays as in the text editor even when it is moved outside the window. After switching to another application and then coming back to Eclipse window, the cursor shape behaves again normally. But not the arrow keys in the text window. The same applies as with Excel: restarting Eclipse does not change anything, but restarting the computer removes the problem, sometimes for days.

An earlier suggestion was to diable "Fast Initialization" from Alps Touchpad Driver properties in Device Manager. I have not tried that because it has side effects, which I like less than the occasional mouse drag lock.

Few questions: How can Windows and/or mouse driver remember the mode in which it was in the previously instance of the application? How the weird mouse mode propagates from Excel to Eclipse (and vice versa), which two are totally different applications and written using different software technologies? Does Excel and Eclipse utilize some rare functionality of the mouse driver because no other applications seem to get confused? Last but not least: How to get rid of this anomaly? To me it does not look like a case of broken hardware, I would advice Dell to inspect the latest touchpad driver carefully.

Leo

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1.5K Posts

November 19th, 2004 22:00

Your D800 has an ALPS Glidepoint touchpad installed, not a Synaptics Touchpad at all :( that is different Hardware from different companys and you cannot use Synaptics Drivers on your D800.

You are lucky it works at all but what you are probably seeing is a Microsoft generic touchpad driver which does not have 'edge' features or click lock operation.

The latest ALPS Driver (dated 8/21/2004) is 5.4.102.8 and is available for download from Dell.
 
Prior Driver, 5.4.102.4 was installed on mine, delivered 9/7/2004 and had no unusual problems with click lock either.
 
 
If you are on XP sp2, you should also update the ALPS Driver.
 
The promised features do work, just not as smoothly as Synaptics did on other portables.
 
My ALPS TouchPad is a joy compared to the 'Stick'; it scrolls and controls pointer well enough but to tap-click it is almost impossible. it 'clicks' but has jumped off the button...
 
My ALPS ClickLock is set to 'tap-relase' and it also locks the slider for the optical mouse that is plugged into USB Port, time release also works as advertised.
 
Good Luck and join me in a cry to Dell to give us Synaptics Hardware so we CAN use those great drivers.
 
Art
 
 

2 Intern

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1.5K Posts

November 20th, 2004 00:00

submitted post above and server responded:????

"  post flooding detected (community got posts of a unique message more than 1 times within 3600 seconds) 
 
com'on guys, that's one hour.
 

Message Edited by Art on 11-19-2004 09:20 PM

3 Posts

November 21st, 2004 18:00

Art,
I already have the latest ALPS driver.
I also have XP SP2, do I need another driver for SP2 or any windows update which fixes the problem ? (or most probably create a new one ?)
 
I definetly join you for cry and pray to Dell to fix the problem  issuing a new Alps Driver.

5 Posts

November 21st, 2004 22:00

Heck, I think it has been a long time since I posted my original question. Yet, the only response from Dell is, did you upgrade to the latest drivers.

My response, yes. And my next question is, Dell, have you found a new customer yet (which I am certain they have), as they have just lost one for the next little while.

Got rid of my Dell and I am sticking with my new Compaq.

Dell, thank you for the terrific service and helping me see the light. I would have thought after outsourcing all of your support, some poor soul would be hard at work on my (and everyone else's) problem. I guess not. Maybe they are unionized over there.

2 Intern

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1.5K Posts

November 22nd, 2004 00:00

Best of luck on the Compaq, being part of HP now, you should at least have the joy of a Synaptics TouchPad.

 

"... as they have just lost one for the next little while. ..." (Herpes)
 
Looks like you might be open to try Dell again, maybe if they offer Synaptics again..:smileyhappy:
 
 
Art

4.4K Posts

January 22nd, 2005 02:00

There's a new release of the Alps GlidePoint drivers for Win2K and XP. We're only about a day and a half into testing this one on a C840 Win2K machine, but so far the Excel drag lock problem hasn't happened. That's not long enough, though. The frequency of this problem varies between several times a day and several weeks.

At the very least, the problem didn't get worse.

Release information: 

Release Title Alps GlidePoint/StickPointer, Driver, Windows 2000, Windows XP, Multi Language, Multi System, v.5.4.102.12, A09
Release Date 01/18/2005

Jim

4.4K Posts

February 5th, 2005 17:00

It looks like this problem is resolved by the driver update referenced in this post. HURRAY!

Jim

2 Intern

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1.5K Posts

February 5th, 2005 20:00

Yes Jim,

And besides That problem, the new driver has the GlidePad feeling a lot  like a Synaptics and most important to me, have not had ONE mouse (pad or optical device) freeze now in 17 days.

Anyone look to see what brand HID's are installed on the just introduced new portables from Dell?

Art

4 Posts

February 6th, 2005 13:00

Unfortunately, the driver update hasn't solved the problem on my computer. I downloaded and installed it as soon as it was posted and have had one or two problem episodes since. Sorry for the bad news.
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