Touchpad not working properly when charged

Hi Parikchhit

I would suggest you to try flashing the BIOS on the system. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section onto the system and install it.

Also, please follow the steps mentioned below to uninstall the keyboard and mouse from the device manager.

1. Open the charms bar by moving the mouse to right top corner of the screen and in the search box, Start typing devmgmt.msc and then press enter.
2. When the device manager pops up, in the list please check for ‘Keyboards’ and ‘Mice and other pointing device’ in the device manager.
3. Click on the arrow mark beside ‘Keyboards’ and ‘Mice and other pointing device’.
4. Right click on the device under ‘Keyboards’ and ‘Mice and other pointing device’ installed on your computer and click on ‘Uninstall’.
5. Click on ‘Ok’ and restart the computer to check for the issue.

Hey,

I tried both of them and they made no difference but the second one when I unistall the mice and other pointing device thing, it made it worse. ANy other solutions because I am not gonna pay money to fix this because i didnt do anything it just started happening

Hi Parikchhit,

I would suggest you to update the touchpad drivers on the system for issue resolution. Please enter your service tag # on the link below and click on ‘Get drivers and downloads’ then download the touchpad driver from ‘Mouse, Keyboard & Input Devices’ section onto the system and install it.

http://dell.to/18r60nI

Also, I would advise you to download and install the ‘TouchFreeze’ software from the link below and check for issue resolution.

Hey,

I think I found out the problem. Its the charger. My friend has the same laptop as me and when I used his charger, it was fine and the mouse was not acting erratic. is there a way I can trade in my charger for a new one?

Thanks,

Parikchhit

Hi Parikchhit,

I would advise that you restore the computer to factory state and check for issue resolution. Please follow the steps in the link below to perform PC restore.

http://dell.to/15AKRrE

Please let me know if this helps.

I already did that and that had no effect. I am pretty sure the charger is the problem

Hi Parikchhit,

Please private message us the system service tag so that I could check and assist you further. To send a private message, click on my name and select ‘Send private message’.