Transferring warranty and ownership problem

I am really disappointed in the way that dell supported me on this issue. I have sent mail to the support, put two posts in support forums. But its been a month since my laptop is down and i get zero response from dell. I will not recommended dell for anyone because of this bad bad customer support. Finally i managed to fill the transfer request but its been 10 days and no progess on that also. Disappointed

Was the system purchased with just a basic warranty?  If so, that cannot be transferred internationally.  In order to qualify for an international warranty transfer, the system must be upgraded (at extra cost) to an onsite service warranty.

Hi, thank you very much for the reply. I bought the laptop with an international warranty. I could solve the issue that i have mentioned above. After trying for several days i could successfully fill the transfer form. now i am waiting for any reply from transfer process. Can you help me to get any information about the transfer process? It has been more than 10 days now.

I hope very much that you were able to resolve the issue with the Dell. Please share your experience, particularly with Softlogic - may be they are into too many things now.

I bought mine (3 in all, one each for my wife and daughter) in the US and transferred it to SL as soon as I got back. But I had a vertical line a few months later and a few weeks ago handed over to Softlogic.

The initial response was "We do not take International Warranty items". Then they accepted on the basis that I pay for labour charges (Rs5,500).

The replacement was got from the US by them, replaced and returned withing 3 weeks. 

I later got to know that there is another/better Dell agent - Samson Infotec.

I have always bought Dell although I have been advised against it, may be next time I'll try Samson Infotec. 

Even Dell does not have Sri Lanka in their drop down menu for locations !