Hi smburgy,

Check if you have followed below steps to create recovery disks:

• Click windows button then click   All Programs, click Dell DataSafe Local Backup 2.0 and click Dell DataSafe Local Backup 2.0.
• Click  Create your Recovery Discs.
• Click  Create My Recovery Disc(s) Now then click  Next          
• Insert a blank DVD in the DVD burner, click  Next and follow the prompts provided as the Recovery Disc creation takes place.

Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0:

To restore your computer to the original factory installation, follow these steps:

1. Turn on the computer, after the Dell logo press F8 key repeatedly until the
2. Advanced Boot Options menu (Advanced Startup Options).  
3. In Advanced Boot Options, highlight Repair Your Computer and press Enter.  
4. Click Next and logon to the administrator account in the computer.
5. Click Dell Factory Image Recovery and DataSafe Options; Follow the directions provided.

Try below method to restore the computer's software to original condition.

Back up important files and data.

1. Power on the computer.
2. As the computer starts, press on the keyboard until the Advanced Boot Options menu appears on the screen.
3. Press the on the keyboard to select Repair Your Computer on the Advanced Boot Options menu, and then press .
4. Specify the language settings that you want, and then click Next.
5. Log in as a user who has administrative credentials, and then click OK.
6. Click Dell Factory Image Restore.
7. In the Dell Factory Image Restore window, click Next.
8. Click to select the Yes, reformat hard drive and restore system software to factory condition check box.
9. Click Next.
10. The computer is restored to the default factory configuration.
11. When the restore operation is completed, click Finish to restart the computer.

For more information refer below link for recovery disks FAQ’s:

http://dell.to/WQMbmx

NOTE: Kindly back up data before doing a factory reset.

Please let me know if you have any other queries

My Dell computer does not come with the factory restore disk partition, so I had to create the restore disks from the tool that connected to the website.  It used 2 DVDs to create the factory restore disks.  The second disk either is not working or there is a problem with the restore, the screen that says "insert disk 2" stays on the screen even after I put the second disk in.

Can I get a set of install disks sent to me?  Or can I use another computer to create another set of disks?

Hi smburgy,

Disk 2 might have gone bad. Kindly private message me the service tag. I will review your account and take the case forward.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Awaiting your response!

Hi cc2514,

Please help me understand if you are trying to so System restore or a factory reset on the computer?

Run diagnostics on the computer. (Restart the computer by holding the Fn + Power button simultaneously). Let the diagnostics complete.

Awaiting your response!

Hi

With the help i received on this forum i have now reset my computer to factory settings

Thanks for the help

I am currently having the EXACT same issue. is there anyway someone could please provide advice or  assistance?

I am currently having the EXACT same issue. is there anyway someone could please provide advice or  assistance?

https://www.dell.com/support/article/us/en/19/SLN291879/EN