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5067
September 18th, 2008 19:00
Unable to run Check Disk, Computer Corrupting Files
My computer, for the past couple months, has been corrupting my files occasionally. Every time I start my computer up, at least one message pops up saying a file is corrupt. But lately, more and more files are becoming corrupt such as some HP printer files as well as game files. The game will not open at all and when I attempt to view the program's files through the C Drive, it tells me that the file is corrupt and unreadable. The most frustrating part of this, however, is that when it tells me the file is corrupt, it proceeds to tell me to run the Check Disk utility. I attempt to do this, scheduling an appointment for the next boot up, but the utility will not run. I have tried this multiple times after both a restart and a full shutdown.
In addition, my computer, every month of so since I got it, will not start up. During the boot process, it will make it to the login screen and then reboot after a few seconds and attempt to restart again. The only way I have been able to fix this problem is by unplugging the battery and the AC cord and holding down the power button for 30 seconds before attempting to reboot again.
I have contacted tech support via the phone for these issues (except for the Check Disk issue), and have had no success whatsoever. If anyone has any suggestions it would be greatly appreciated! Thank you.
I am running an XPS 1530 (delivered to me in June), with the T9300, a 250g, 7200 RPM HDD with free-fall sensor, 256MB 8600GT video card, and 4GB of RAM.
gmanis
47 Posts
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September 18th, 2008 20:00
I received a similar configuration of a 1530 in June and have had the same issues. There are many 1530 users out here with the same situation. For me, once the NTFS corruption starts, it's just a matter of time before I'm restoring the hard drive from an image (either the Dell Factory Image or one of my own).
Here are my previous threads on the issue:
http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS_Laptop&thread.id=24081
http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS_Laptop&thread.id=25908
http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS_Laptop&thread.id=28103
One user of this forum has had some success with always doing a Shut Down. Avoiding Hibernates, Sleeps, and Restarts seems to have alleviated their issue.
All other ideas from this forum and Dell Support have come up empty. As I type this, I have a tech at my kitchen table replacing my hard drive and memory modules (palm rest assembly also being replaced - biometric reader never worked). (Now booting up for the first time again.) I really don't think that the hard drive or the memory were the issue, but Dell had to do something - and they refuse to replace it altogether...
I'm sorry that I can't be of more help or have much news that is good. I would recommend elevating the issue with Dell Support. All we can do is wait for Dell to figure out what's wrong with the platform and post a fix or issue a recall. Until then, I think I'm going to get to know this tech pretty good...