Universal Serial Bus (USB) Controller, missing driver

Question

Good day, I had to reimage my laptop Dell Latitude 3540 which was bought recently, with Windows 7 64bit enterprise and although I was able to install all the drivers successfully, I have a yellow exclamation mark on my device manager next to Universal Serial Bus (USB) Controller. I searched for drivers @ Dell's support, I've installed the My Dell software and even installed the Intel driver update utility but couldn't resolve the issue. Would you be so kind to advise me on how to resolve this issue?

lapre · Accepted Answer

Thanks for the post EJN63 but I already have sp1 and i used those drivers on my initial install.

However I just figured it out: I did a search of the hardware id of the Universal Serial Bus controller and noticed that on the Dell 3540 the chipset is Intel 8 running on Interl i5 4th Gen processor. So I did a search for USB 3.0 drivers on Intel site and installed them successfully.

USTelCo · Accepted Answer

I followed the suggestion of the poster who suggested using the Intel site who wrote: ' ... chipset is Intel 8 running on Intel i5 4th Gen processor. So I did a search for USB 3.0 drivers on Intel site ... ' Here's the name and link to the Intel OEM driver that worked for me: USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 8 Series/C220 Chipset Family https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/22824/eng/Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver.zip&lang=eng&Dwnldid=22824

ejn63 · Answer

First, make sure SP1 is installed. You need that in place before you load the chipset driver, which has the USB support.

http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/latitude-3540-laptop?driverId=9MW60&osCode=W764&fileId=3280297843&languageCode=EN&categoryId=CS

atanudas · Answer

Hello LAPRE,

I am also having the same problem. I tried your way and downloaded the driver software but on installing it says that my computer doesn't meet minimum requirements to install this software. Please help.

Locked Topics – Laptops General

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