Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software

I bought Dell Inspiron n5110 and I have problem with my webcam. There is no Imaging Devices in Device Manager. I have Windows 7 64-bit and I am installed all Drivers in correct order. I am installed and Dell Webcam Central but nothing. Can anybody help me?

puyol13,

The article states...

(When there is not a listing for Imaging Devices, Contact Technical Support)

Rick

Hi,

My webcam isnt working ,

When asking for Face recognition it doesnt get any picture or video in the window,

And

While clicking on the question mark symbol of Dell Webcam Central window, the  Options doesnt appear,

its shows Help,Check for software update and about Dell Webcam Central.

What should i do?

Krishnanath,

Did you try...

Locate the execute file (WebcamDell2.exe) buried in... 

C:\Program Files (x86)\Dell Webcam\Dell Webcam Central

Right clicked on it, then left click properties, then clicked on the compatibility tab, then changed compatibility from windows XP to Windows Vista service pack 2 (the latest one they had).

Does the webcam now show in the device manager?

Did you read...

Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software and try the links to Dell's article?

Rick

Hi All,

I to am having a problem with my Inspiron 1570 integrated webcam.

Dell Webcam Central has been upgraded to latest version (v1.40.35)

Resource CD tests show USB Integrated Webcam and all tests for the camera pass

Device Manager not showing Integrated webcam as No Imaging Device section and nothing listed under USB

All I get under Webcam Central is 'No Supported Webcam', 'Please plug in a supported device'

As mentioned by PudgyOne (19/09/2011) the Dell Help pages state 'Contact Technical Support' if webcam not showing in device manager. Why can't Dell post the solution?

Anybody know how to get webcam listed in Device Manager?

Thanks in Advance

Ratrun

Ratrun,

Did you try the Compatibility mode , like the words in red suggested?

Locate the execute file (WebcamDell2.exe) buried in... 

C:\Program Files (x86)\Dell Webcam\Dell Webcam Central

Right clicked on it, then left click properties, then clicked on the compatibility tab, then changed compatibility from windows XP to Windows Vista service pack 2 (the latest one they had).

Rick

Thanks Rick,

I tried setting compatability mode to Vista Service Pack 2 and also Windows 7 but no joy.

It seems strange to me that the camera is not detected in device manager, even when scanning for new hardware. It just gets ignored. I wonder if there is something strange in the registery that means that it is not picked up. The reason for saying this is that the Resource Disk is DOS based and it gets found when using this disk and passes all the tests so I know that the hardware is OK.

Any other thoughts on how to get the camera detected in Windows 7. Wonder if I can use an 'install new hardware' option to force the relevant drivers to load.

Any help will be much appreciated.

Regards

Trevor

Trevor,

Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

Rick

Hello Rick,

Thanks for trying to help.

Here is the info as requested:-

Host Name:                 DELLLAPTOP

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          Trevor

Registered Organization:   Microsoft

Product ID:                ?????

Original Install Date:     07/07/2010, 11:46:05

System Boot Time:          24/10/2011, 12:06:27

System Manufacturer:       Dell Inc.

System Model:              Inspiron 1570

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~793 Mhz

BIOS Version:              Dell Inc. A05, 23/03/2011

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume2

System Locale:             en-gb;English (United Kingdom)

Input Locale:              en-gb;English (United Kingdom)

Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London

Total Physical Memory:     2,937 MB

Available Physical Memory: 1,399 MB

Virtual Memory: Max Size:  5,872 MB

Virtual Memory: Available: 4,244 MB

Virtual Memory: In Use:    1,628 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\DELLLAPTOP

Hotfix(s):                 71 Hotfix(s) Installed.

                          [01]: 982861

                          [02]: KB971033

                          [03]: KB2305420

                          [04]: KB2393802

                          [05]: KB2425227

                          [06]: KB2475792

                          [07]: KB2476490

                          [08]: KB2478662

                          [09]: KB2479628

                          [10]: KB2479943

                          [11]: KB2484033

                          [12]: KB2485376

                          [13]: KB2487426

                          [14]: KB2488113

                          [15]: KB2491683

                          [16]: KB2492386

                          [17]: KB2503658

                          [18]: KB2503665

                          [19]: KB2505438

                          [20]: KB2506014

                          [21]: KB2506212

                          [22]: KB2506223

                          [23]: KB2506928

                          [24]: KB2507618

                          [25]: KB2507938

                          [26]: KB2508272

                          [27]: KB2508429

                          [28]: KB2509553

                          [29]: KB2511250

                          [30]: KB2511455

                          [31]: KB2515325

                          [32]: KB2518869

                          [33]: KB2522422

                          [34]: KB2524375

                          [35]: KB2525694

                          [36]: KB2529073

                          [37]: KB2530548

                          [38]: KB2532531

                          [39]: KB2533552

                          [40]: KB2533623

                          [41]: KB2534366

                          [42]: KB2536275

                          [43]: KB2536276

                          [44]: KB2539635

                          [45]: KB2541014

                          [46]: KB2544893

                          [47]: KB2545698

                          [48]: KB2547666

                          [49]: KB2552343

                          [50]: KB2555917

                          [51]: KB2556532

                          [52]: KB2559049

                          [53]: KB2560656

                          [54]: KB2562937

                          [55]: KB2563227

                          [56]: KB2563894

                          [57]: KB2564958

                          [58]: KB2567053

                          [59]: KB2567680

                          [60]: KB2570791

                          [61]: KB2570947

                          [62]: KB2572077

                          [63]: KB2579686

                          [64]: KB2586448

                          [65]: KB2607712

                          [66]: KB2616676

                          [67]: KB958488

                          [68]: KB976002

                          [69]: KB976902

                          [70]: KB976932

                          [71]: KB982018

Network Card(s):           4 NIC(s) Installed.

                          [01]: Realtek PCIe GBE Family Controller

                                Connection Name: Local Area Connection

                                Status:          Media disconnected

                          [02]: Intel(R) WiFi Link 5100 AGN

                                Connection Name: Wireless Network Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.1.254

                                IP address(es)

                                [01]: ????

                                [02]: ????

                          [03]: Microsoft Virtual WiFi Miniport Adapter

                                Connection Name: Wireless Network Connection 2

                                Status:          Media disconnected

                          [04]: Cisco Systems VPN Adapter for 64-bit Windows

                                Connection Name: Local Area Connection 2

                                Status:          Hardware not present

Hope that this will help.

Thanks again

Regards

Trevor

Trevor,

A couple of questions. Did you install Windows 7 Home Premium 64-bit on this computer or did it come with Windows 7?

Start, control panel, device manager, imaging devices. What do you see there?

Rick

OS Name:                   Microsoft Windows 7 Home Premium
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
Original Install Date:     07/07/2010, 11:46:05
System Boot Time:          24/10/2011, 12:06:27
System Manufacturer:       Dell Inc.
System Model:              Inspiron 1570
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~793 Mhz
BIOS Version:              Dell Inc. A05, 23/03/2011
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London

Hi Rick,

The Laptop came with Win 7 Home Premium 64 bit installed

There is nothing listed in device manager under 'Imaging Devices' or under USB as Integrated Webcam.  There I think lies the problem in that Device Manager has not detected it.

Cheers

Trevor

Trevor,

If the compatibility trick did not work...

Locate the execute file (WebcamDell2.exe) buried in... 

C:\Program Files (x86)\Dell Webcam\Dell Webcam Central

Right clicked on it, then left click properties, then clicked on the compatibility tab, then changed compatibility from windows XP to Windows Vista service pack 2 (the latest one they had).

Then contact Dell Tech Support. The computer is under warranty. Let me know the findings. I have a friend that track the solutions.

Thanks,

Rick

Hi Rick,

Yup - It's back to my original post re 'Contact Dell Support'. Laptop is NOT under warranty so need Dell to post how to get webcam listed in Device Managertance from elsewhere.

Regards

Trevor

I think that I have now made some progress:

When looking at 'System Information' [Start, Run, msinfo32] under 'Software Environment' I find that under usbvideo there is a USB Video Device (WDM) that calls for driver usbvideo.sys. This driver is shown as 'Not Started' and as 'Manual'.

The file usbvideo.sys is in the c:\windows\system32\drivers directory

I have run 'sfc /scannow' to see if that sorts out the problem but it doesn't.

On checking the registry there is no mention of usbvideo.sys but there are references to f!usbvideo.sys.

So the 64k dollar questions are:

- How do I start the usbvideo.sys driver?

- Do I risk changing all instances of f!usbvideo.sys in the registry to usbvideo.sys?

- How do I reinstall usbvideo.sys?

Any thoughts anyone?

Regards

Some more info:

Starting Laptop in safe mode and looking at Device Driver I can see under 'Imaging Devices'

-Laptop Integrated Webcam 1.3m

the following driver files are loaded

-CtClsFlt.sys

-ksthunk.sys

-usbvideo.sys

Starting webcam central in Safe mode still get 'Please plug in a supported device'

The plot thickens