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Last reply by 11-03-2015 Unsolved
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2 Bronze
2 Bronze

Venue 11 7130 - Code 10 error loading audio driver on Win10

I've tried every Dell and Microsoft fix for the above, but still get no audio...please help with any suggestions.

Replies (5)
Moderator
Moderator

Hi Npj,

I would suggest you to uninstall and reinstall the audio driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

  1. In the search box, Start typing devmgmt.msc and then press enter.
  2. Select the Sound, video and game controllers listed and expand it.
  3. You should find Realtek High definition audio or audio controller please right click on it.
  4. Now select properties.
  5. In the properties window, under Driver tab, click on Uninstall button.
  6. Put Check on “Delete the driver software for this device.”
  7. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Windows 8.1 audio driver in compatibility mode. Please enter your service tag # on the link below, select the Operating system has Windows 8.1, then download the audio driver from Audio section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

2 Bronze
2 Bronze

I've executed the recommended steps and continue to have no sound.  I don't have a Sound, video and game controllers listed in Device Manager, nor do I see any reference to Realtek High definition audio controller.  I did see High Definition Audio Controller under the System Devices and uninstalled this driver then downloaded/installed the Win8.1 version of the Realtek audio driver and rebooted.  I continue to have no sound and a mouse-over of the sound icon says 'no audio device installed'. 

Based on the Event details, it looks like the Windows HDAC driver dated 7/9/2015 is being picked up in the installation.  I see the following in the Event Viewer for the HDAC device for the driver unstall/install:

Device PCI\VEN_8086&DEV_9C20&SUBSYS_06041028&REV_04\3&11583659&0&D8 was deleted.

Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}

----------------------------------------------------------

Device PCI\VEN_8086&DEV_9C20&SUBSYS_06041028&REV_04\3&11583659&0&D8 was configured.

Driver Name: hdaudbus.inf

Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}

Driver Date: 07/09/2015

Driver Version: 10.0.10240.16384

Driver Provider: Microsoft

Driver Section: HDAudio_Device.NT

Driver Rank: 0xFF2008

Matching Device Id: PCI\CC_0403

Outranked Drivers:

---------------------------------------------------------

Device PCI\VEN_8086&DEV_9C20&SUBSYS_06041028&REV_04\3&11583659&0&D8 had a problem starting.

Driver Name: hdaudbus.inf

Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}

Service: HDAudBus

Lower Filters:

Upper Filters:

Problem: 0xA

Status: 0x0

----------------------------------------------

I also ran a windows compatibility analysis 'Dell Audio' and get the following message -

RtkNGUI64 is incompatible.

I tried running in Win8 compatibility and still have the issues.

Moderator
Moderator

Hi Npj,

I’d suggest that you update BIOS, chipset and audio driver on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section, chipset from chipset section and audio from audio section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

2 Bronze
2 Bronze

Thanks for your continued help....

I updated the BIOS prior to upgrading to WIN10 and just upgraded the chipset a couple weeks ago when it came out.  I don't show an audio driver under Win10, and the audio driver for Win8.1 failed.....

Do you suggest I 'reload' the BIOS and chipset?

Moderator
Moderator

Hi NPJ,

I would suggest you to set the BIOS to defaults. I’d advise that you load defaults in the BIOS. Please follow the steps mentioned below to load the BIOS to defaults.

  1. Reboot the computer.
  2. When prompted during POST, press the <F2> key to enter the setup screen.
  3. On the System Setup screen, press the <F9> key.
  4. Press the <Enter> key on Yes to Load Optimized Defaults and restart the computer.

Also, I would suggest you to update the Windows 8.1 audio driver in compatibility mode.

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