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Venue 11 7130 - Code 10 error loading audio driver on Win10
I've tried every Dell and Microsoft fix for the above, but still get no audio...please help with any suggestions.
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47037
I've tried every Dell and Microsoft fix for the above, but still get no audio...please help with any suggestions.
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DELL-Ravi Ch
7 Technologist
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October 27th, 2015 20:00
Hi Npj,
I would suggest you to uninstall and reinstall the audio driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.
After the uninstall finishes restart the system. Then reinstall the Windows 8.1 audio driver in compatibility mode. Please enter your service tag # on the link below, select the Operating system has Windows 8.1, then download the audio driver from Audio section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.
NPJ
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October 28th, 2015 11:00
I've executed the recommended steps and continue to have no sound. I don't have a Sound, video and game controllers listed in Device Manager, nor do I see any reference to Realtek High definition audio controller. I did see High Definition Audio Controller under the System Devices and uninstalled this driver then downloaded/installed the Win8.1 version of the Realtek audio driver and rebooted. I continue to have no sound and a mouse-over of the sound icon says 'no audio device installed'.
Based on the Event details, it looks like the Windows HDAC driver dated 7/9/2015 is being picked up in the installation. I see the following in the Event Viewer for the HDAC device for the driver unstall/install:
Device PCI\VEN_8086&DEV_9C20&SUBSYS_06041028&REV_04\3&11583659&0&D8 was deleted.
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
----------------------------------------------------------
Device PCI\VEN_8086&DEV_9C20&SUBSYS_06041028&REV_04\3&11583659&0&D8 was configured.
Driver Name: hdaudbus.inf
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Driver Date: 07/09/2015
Driver Version: 10.0.10240.16384
Driver Provider: Microsoft
Driver Section: HDAudio_Device.NT
Driver Rank: 0xFF2008
Matching Device Id: PCI\CC_0403
Outranked Drivers:
---------------------------------------------------------
Device PCI\VEN_8086&DEV_9C20&SUBSYS_06041028&REV_04\3&11583659&0&D8 had a problem starting.
Driver Name: hdaudbus.inf
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Service: HDAudBus
Lower Filters:
Upper Filters:
Problem: 0xA
Status: 0x0
----------------------------------------------
I also ran a windows compatibility analysis 'Dell Audio' and get the following message -
I tried running in Win8 compatibility and still have the issues.
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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October 29th, 2015 15:00
Hi Npj,
I’d suggest that you update BIOS, chipset and audio driver on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section, chipset from chipset section and audio from audio section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.
NPJ
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October 29th, 2015 16:00
Thanks for your continued help....
I updated the BIOS prior to upgrading to WIN10 and just upgraded the chipset a couple weeks ago when it came out. I don't show an audio driver under Win10, and the audio driver for Win8.1 failed.....
Do you suggest I 'reload' the BIOS and chipset?
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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November 3rd, 2015 02:00
Hi NPJ,
I would suggest you to set the BIOS to defaults. I’d advise that you load defaults in the BIOS. Please follow the steps mentioned below to load the BIOS to defaults.
Also, I would suggest you to update the Windows 8.1 audio driver in compatibility mode.