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June 23rd, 2017 03:00
Very tiny specs (dust?) behind XPS 15 screen?
Hello Dell community! I have recently purchased a Dell XPS 15 9560 and I have to say its a pretty cool computer, but I have ran into some issues which Ive seen mentioned on this site. One being the screen flickering. I mean the flickering isn't terrible but its definitely an issue that should be fixed.
However my issue I'd like to discuss on here is one I haven't read about. When doing my normal dead pixel test which I do with every new piece of technology I get that has a screen, I noticed that there were some very hard to notice black specs on the screen. At first I thought, "Hmmm this is a 4k screen so maybe this tiny spec is a dead pixel" since I mean its 4k right? The pixels should be extra tiny and hardly noticeable.
After noticing the first little spec, my tremendously lucky self found about a dozen more little specs around the screen. They specs are really hard to notice and I mean REALLY hard. I have to get about 4-5 inches from the screen to notice them but there are many there and its odd.
I didn't make this thread to complain or bash dell, I just want to know if anyone else is experiencing this issue? You can see them by opening a completely white screen and observing it closely.
I do a ton of photo editing and have not had the chance to do so yet on my new machine so I wouldn't be able to tell you guys if it affects it or not. Its more or less just a nuisance at best. I don't want to return the machine because I like it a lot however I will exchange it if this is an issue only with mine.
Let me know what you guys think and if you see the same results.
SIDE NOTES:
-specs are dark
-barely noticeable
-when cursor is placed on them I can se the spec move from different angles (very slightly)
-there are at least 20 or more on the screen
DELL-Lijo J
532 Posts
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June 23rd, 2017 06:00
Hi,
Welcome to our community.
You’ve reached the right department. We completely understand your concern without a fully functional system. We’d like to surely look into the issue and assist you further. We request you to share a clear image of the dead pixels, so that we can check the same and assist you accordingly. Also, share the service tag/ express service code via private message, so that we can check for updated Video drivers available on our resources. To send a private message, click on my name and select ‘Send private message’.
The Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes are on the bottom of your laptop. You can also refer to this link which is a video that shows steps to find the service tag.
Thank you,
Lijo Joshi
Social Media and Community Professional
Order Status: http://dell.to/1fgKSTr
Download Drivers: http://dell.to/1Bsh0o1