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Daniele0786
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3 Posts
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60366
September 23rd, 2015 04:00
Video Driver cannot be installed after windows 10 upgrade
Hello all,
As subject I upgraded my system with Windows 10 for this DELL laptop (i7 - F8C4K42).
After the installation I have found a problem related to the video driver, basically the ATI is not working as expectation also if I use "configure switchable graphic" to force the ATI to work, this option seems not switching the video card.
I thought it was a problem related to the drivers so I downloaded a latest version of them (below the version used at that time)
AMD Radeon R7 M270 Graphics Driver
v15.200.1040.0 (A01) June 25, 2015
Unfortunately I couldn't installed due an unexpected issue. (below the log of it)
[08/07/15 22:38:14] Update Package Execution Started
[08/07/15 22:38:14] Original command line: "D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE"
[08/07/15 22:38:14] DUP Framework EXE Version: 3.3.1.70
[08/07/15 22:38:14] DUP Release: 2D1DCA01
[08/07/15 22:38:14] Intializing framework...
[08/07/15 22:38:16] logo.png
[08/07/15 22:38:21] User Command: attended
[08/07/15 22:38:21] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/07/15 22:38:21] DUP Vendor Software Version: 15.200.1040.0
[08/07/15 22:38:21] Local System/Model Compatible with this Package? Yes
[08/07/15 22:38:21] Local System OS Version: 10.0.0.0
[08/07/15 22:38:21] OS Compatible with this Package? Yes
[08/07/15 22:38:21] Local System OS Language: EN
[08/07/15 22:38:21] Language Compatible with this Package? Yes
[08/07/15 22:38:21] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[08/07/15 22:38:21] Extraction-arguments: -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[08/07/15 22:38:21] Extraction-GetExitCode: 1
[08/07/15 22:38:21] Identified Behavior : attended
[08/07/15 22:38:21] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPC2E5.tmp
[08/07/15 22:38:21] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPC2E5.tmp"
[08/07/15 22:38:21] Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[08/07/15 22:38:21] Identified Behavior : attended
[08/07/15 22:38:21] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[08/07/15 22:38:21] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/07/15 22:38:21] logo.png
[08/07/15 22:38:21] Name of Exit Code: ERROR
[08/07/15 22:38:21] Exit Code set to: 1 (0x1)
[08/07/15 22:38:21] Result: FAILURE
[08/07/15 22:38:29] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.txt
[08/07/15 22:38:38] User Command: attended
[08/07/15 22:38:38] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/07/15 22:38:38] DUP Vendor Software Version: 15.200.1040.0
[08/07/15 22:38:38] Local System/Model Compatible with this Package? Yes
[08/07/15 22:38:38] Local System OS Version: 10.0.0.0
[08/07/15 22:38:38] OS Compatible with this Package? Yes
[08/07/15 22:38:38] Local System OS Language: EN
[08/07/15 22:38:38] Language Compatible with this Package? Yes
[08/07/15 22:38:38] User Parameter: logfile
[08/07/15 22:38:38] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.txt
[08/07/15 22:38:38] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[08/07/15 22:38:38] Extraction-arguments: -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[08/07/15 22:38:39] Extraction-GetExitCode: 1
[08/07/15 22:38:39] Identified Behavior : attended
[08/07/15 22:38:39] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP85C.tmp
[08/07/15 22:38:39] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP85C.tmp"
[08/07/15 22:38:39] Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[08/07/15 22:38:39] Identified Behavior : attended
[08/07/15 22:38:39] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[08/07/15 22:38:39] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/07/15 22:38:39] logo.png
[08/07/15 22:38:39] Name of Exit Code: ERROR
[08/07/15 22:38:39] Exit Code set to: 1 (0x1)
[08/07/15 22:38:39] Result: FAILURE
[08/07/15 22:38:43] logo.png
[08/07/15 22:38:43] Name of Exit Code: ERROR
[08/07/15 22:38:43] Execution terminated at date-time 08/07/15 22:38:43
[08/07/15 22:38:43] ######
[08/07/15 22:38:52] Update Package Execution Started
[08/07/15 22:38:52] Original command line: "D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE"
[08/07/15 22:38:52] DUP Framework EXE Version: 3.3.1.70
[08/07/15 22:38:52] DUP Release: 2D1DCA01
[08/07/15 22:38:52] Intializing framework...
[08/07/15 22:38:52] logo.png
[08/07/15 22:38:55] User Command: attended
[08/07/15 22:38:55] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/07/15 22:38:55] DUP Vendor Software Version: 15.200.1040.0
[08/07/15 22:38:55] Local System/Model Compatible with this Package? Yes
[08/07/15 22:38:55] Local System OS Version: 10.0.0.0
[08/07/15 22:38:55] OS Compatible with this Package? Yes
[08/07/15 22:38:55] Local System OS Language: EN
[08/07/15 22:38:55] Language Compatible with this Package? Yes
[08/07/15 22:38:55] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[08/07/15 22:38:55] Extraction-arguments: -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[08/07/15 22:38:55] Extraction-GetExitCode: 1
[08/07/15 22:38:55] Identified Behavior : attended
[08/07/15 22:38:55] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP49E8.tmp
[08/07/15 22:38:55] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP49E8.tmp"
[08/07/15 22:38:55] Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[08/07/15 22:38:55] Identified Behavior : attended
[08/07/15 22:38:55] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[08/07/15 22:38:55] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/07/15 22:38:55] logo.png
[08/07/15 22:38:55] Name of Exit Code: ERROR
[08/07/15 22:38:55] Exit Code set to: 1 (0x1)
[08/07/15 22:38:55] Result: FAILURE
[08/07/15 22:38:57] Name of Exit Code: ERROR
[08/07/15 22:38:57] Execution terminated at date-time 08/07/15 22:38:57
[08/07/15 22:38:57] ######
[08/08/15 23:04:12] Update Package Execution Started
[08/08/15 23:04:12] Original command line: "D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE"
[08/08/15 23:04:12] DUP Framework EXE Version: 3.3.1.70
[08/08/15 23:04:12] DUP Release: 2D1DCA01
[08/08/15 23:04:12] Intializing framework...
[08/08/15 23:04:12] logo.png
[08/08/15 23:04:18] User Command: attended
[08/08/15 23:04:18] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/08/15 23:04:18] DUP Vendor Software Version: 15.200.1040.0
[08/08/15 23:04:18] Local System/Model Compatible with this Package? Yes
[08/08/15 23:04:18] Local System OS Version: 10.0.0.0
[08/08/15 23:04:18] OS Compatible with this Package? Yes
[08/08/15 23:04:18] Local System OS Language: EN
[08/08/15 23:04:18] Language Compatible with this Package? Yes
[08/08/15 23:04:18] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[08/08/15 23:04:18] Extraction-arguments: -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[08/08/15 23:04:18] Extraction-GetExitCode: 1
[08/08/15 23:04:18] Identified Behavior : attended
[08/08/15 23:04:18] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP9A70.tmp
[08/08/15 23:04:18] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP9A70.tmp"
[08/08/15 23:04:18] Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[08/08/15 23:04:18] Identified Behavior : attended
[08/08/15 23:04:18] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[08/08/15 23:04:18] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/08/15 23:04:18] logo.png
[08/08/15 23:04:18] Name of Exit Code: ERROR
[08/08/15 23:04:18] Exit Code set to: 1 (0x1)
[08/08/15 23:04:18] Result: FAILURE
[08/08/15 23:04:21] User Command: attended
[08/08/15 23:04:21] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/08/15 23:04:21] DUP Vendor Software Version: 15.200.1040.0
[08/08/15 23:04:21] Local System/Model Compatible with this Package? Yes
[08/08/15 23:04:21] Local System OS Version: 10.0.0.0
[08/08/15 23:04:21] OS Compatible with this Package? Yes
[08/08/15 23:04:21] Local System OS Language: EN
[08/08/15 23:04:21] Language Compatible with this Package? Yes
[08/08/15 23:04:21] User Parameter: logfile
[08/08/15 23:04:21] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.txt
[08/08/15 23:04:21] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[08/08/15 23:04:21] Extraction-arguments: -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[08/08/15 23:04:22] Extraction-GetExitCode: 1
[08/08/15 23:04:22] Identified Behavior : attended
[08/08/15 23:04:22] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPA9C3.tmp
[08/08/15 23:04:22] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPA9C3.tmp"
[08/08/15 23:04:22] Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[08/08/15 23:04:22] Identified Behavior : attended
[08/08/15 23:04:22] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[08/08/15 23:04:22] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[08/08/15 23:04:22] logo.png
[08/08/15 23:04:22] Name of Exit Code: ERROR
[08/08/15 23:04:22] Exit Code set to: 1 (0x1)
[08/08/15 23:04:22] Result: FAILURE
[08/08/15 23:04:24] Name of Exit Code: ERROR
[08/08/15 23:04:24] Execution terminated at date-time 08/08/15 23:04:24
[08/08/15 23:04:24] ######
[09/23/15 15:07:33] Update Package Execution Started
[09/23/15 15:07:33] Original command line: "D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE"
[09/23/15 15:07:33] DUP Framework EXE Version: 3.3.1.70
[09/23/15 15:07:33] DUP Release: 2D1DCA01
[09/23/15 15:07:33] Intializing framework...
[09/23/15 15:07:35] logo.png
[09/23/15 15:07:47] User Command: attended
[09/23/15 15:07:47] DUP Capabilities Value: 39845887 (0x25FFFFF)
[09/23/15 15:07:47] DUP Vendor Software Version: 15.200.1040.0
[09/23/15 15:07:47] Local System/Model Compatible with this Package? Yes
[09/23/15 15:07:47] Local System OS Version: 10.0.0.0
[09/23/15 15:07:47] OS Compatible with this Package? Yes
[09/23/15 15:07:47] Local System OS Language: EN
[09/23/15 15:07:47] Language Compatible with this Package? Yes
[09/23/15 15:07:47] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[09/23/15 15:07:47] Extraction-arguments: -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[09/23/15 15:07:47] Extraction-GetExitCode: 1
[09/23/15 15:07:47] Identified Behavior : attended
[09/23/15 15:07:47] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP8FA6.tmp
[09/23/15 15:07:47] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUP8FA6.tmp"
[09/23/15 15:07:47] Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[09/23/15 15:07:47] Identified Behavior : attended
[09/23/15 15:07:47] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[09/23/15 15:07:47] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[09/23/15 15:07:48] logo.png
[09/23/15 15:07:48] Name of Exit Code: ERROR
[09/23/15 15:07:48] Exit Code set to: 1 (0x1)
[09/23/15 15:07:48] Result: FAILURE
[09/23/15 15:07:52] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.txt
[09/23/15 15:08:23] logo.png
[09/23/15 15:08:23] Name of Exit Code: ERROR
[09/23/15 15:08:23] Execution terminated at date-time 09/23/15 15:08:23
[09/23/15 15:08:23] ######
[09/23/15 19:18:04] Update Package Execution Started
[09/23/15 19:18:04] Original command line: "D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE"
[09/23/15 19:18:04] DUP Framework EXE Version: 3.3.1.70
[09/23/15 19:18:04] DUP Release: 2D1DCA01
[09/23/15 19:18:04] Intializing framework...
[09/23/15 19:18:04] logo.png
[09/23/15 19:18:19] User Command: attended
[09/23/15 19:18:19] DUP Capabilities Value: 39845887 (0x25FFFFF)
[09/23/15 19:18:19] DUP Vendor Software Version: 15.200.1040.0
[09/23/15 19:18:19] Local System/Model Compatible with this Package? Yes
[09/23/15 19:18:19] Local System OS Version: 10.0.0.0
[09/23/15 19:18:19] OS Compatible with this Package? Yes
[09/23/15 19:18:19] Local System OS Language: EN
[09/23/15 19:18:19] Language Compatible with this Package? Yes
[09/23/15 19:18:19] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A\miniunz.exe
[09/23/15 19:18:19] Extraction-arguments: -x D:\Driver Dell\Video Driver Dell I7_F8C4K42\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.EXE -o -d C:\PROGRA~3\dell\drivers\VIDEO_~1.0_A
[09/23/15 19:18:19] Extraction-GetExitCode: 1
[09/23/15 19:18:19] Identified Behavior : attended
[09/23/15 19:18:19] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPEE85.tmp
[09/23/15 19:18:19] Translated Command Line : setup.exe -MUP -Log "C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01\DUPEE85.tmp"
[09/23/15 19:18:19] Path : C:\ProgramData\dell\drivers\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01
[09/23/15 19:18:19] Identified Behavior : attended
[09/23/15 19:18:19] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[09/23/15 19:18:19] (DupAPI::ExecutePayload): *** An unexpected error occured executing setup.exe
[09/23/15 19:18:20] logo.png
[09/23/15 19:18:20] Name of Exit Code: ERROR
[09/23/15 19:18:20] Exit Code set to: 1 (0x1)
[09/23/15 19:18:20] Result: FAILURE
[09/23/15 19:18:21] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_DriverATIjuly_2D1DC_WN32_15.200.1040.0_A01.txt
Do you have any suggestion or solution for this problem?
Thank you in advance.
