1 Message

October 14th, 2015 10:00

Hi Daniele0786,

I encountered the problem myself today, as choosing the INSTALL option will lead to a failure like you, and choosing EXTRACT option will result in nothing extracted. So I think the procedure of the .EXE file is not working propably. I tried this SOLUTION and it worked well for me. You have to extract the .EXE manually, using 7-Zip. 

1. Download and install 7-Zip from http://www.7-zip.org/
2. Open 7-Zip and browse to the folder containing the exe.
3. Right click on the exe file and click "Open Inside".
4. Double click a folder inside if needed to get to the files.
5. Select the files you need by clicking on them while holding down the ctrl key.
6. Right click on the selected files and click "Copy To".
7. Type a path or click on the "..." button to browse for a folder.
8. Click Ok.

Remember to extract each driver to one folder and name it so you won't mistake one for another. The content of the .EXE (the driver) should be extracted completely, then you can choose the Setup file(it is the file with "Application" type) to manual install it. Done!

Hope this works for you.

Cheers,

HsHero

5 Posts

October 14th, 2015 18:00

I had the same problem in Win 10 and solved it even easier: 


Use the Extract option, but select a DIFFERENT folder than it is trying to extract to (in other words, NOT C:\ProgramData\Dell\drivers).    Something must be wrong with the installer. 

Then, run the install/setup manually from there. 

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3 Posts

September 23rd, 2015 22:00

Which kind of answer is this?

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3 Posts

October 4th, 2015 19:00

Hello all,

is there anyone that can help me with this?


Thank you.

August 24th, 2016 09:00

Dude! Love you bro!( Being a guy i musnt say this but... ) Yeah thanks a lot for this really valuable suggestion. It did work

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