Video Trouble while playing Online game-- Please help!!

Question

Hi, this is my first time for posting message in this board.

I am not an expert on computer, I am just average person who like to use my new notebook for playing my online game.

I am playing Everquest II which requires very top of the line for all specification. Recently I purchased new Dell Inspiron 9300 with 128MB video card. I believe it is the video card the game recommended (not just minimum requirement).

However, after I start to play game, noot all the time, but once an while, screen freezes and goes blank (actually not blank, all colors are mixed on screen) and it back to normal. but window warning shows the following message. It is error message from my ms window. it says " VPU recover has reset your graphic acclerator as it was no longer responding to graphic drive commands"

and if it happens more than 3 times now there is warning "VPU recover can not recover fully from hardware deadlock. You need to restart computer" or so.

I looked for ATI website, and it may solve the problem if I install Catalyst 4.7 higher, so I tried to install it but it couldn't recognize the video card from my notebook. So I looked again, and I found that I have to update driver thru Dell download center instead from ATI, so I did it. However the problem continued.

My Video card is :
ATI Mobility Radeon X300, 128 MB Memory, Internal DAC type.

I really appreciate if someone give me the idea how to solve this problem.

thank you

greggybaby · Answer

Hi Cyraque ,

Everyone is having problems with ATI graphics and everquest 2, ATI have released the new 6.1 Catalyst which 'apparently' stops the crashes that you are expereincing. However as Dell dont allow ATI to allow us to update our graphics from them, then we have to wait for Dell to release the new drivers!

WAKE UP DELL - PLEASE RELEASE THE NEW DRIVER NOW BEFORE MY SOLICITOR TAKES ACTION!

Well that may work!!

Until Dell release these new drivers then I am afraid the game will continue crashing, Ummm? will I buy a dell again, doubt it!!

Hurry up Dell, it won't be long till you start getting many of these issues onm your forum.

I know that doesnt fix it buddy but i hope it allows u to see the problem.

Take care

Gingernut - Lvl 60 Guardian on Highkeep (soon to merge with Buthcherblock) Server

Rbrown6 · Answer

I must also add frustration to this.  I would like the download updated soon.  The newest driver came out in November.

cmoya · Answer

Seriously! I can't stand the lag with Video drivers. This has been going on FOR YEARS and years.... and it was understandable because the video card manufacturers actually refused to directly support their mobility cards. HOWEVER, ATI has realized that this is bad for business and is directly supporting mobility cards now.... https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=293 .... but, now Dell WON'T GO ALONG WITH IT? Why? What's the excuse?

I've been a loyal Dell customer for 7 years... chances are my next laptop WILL NOT be a Dell. I can't stand their lack of support anymore.

greggybaby · Answer

Hi all,   I am so glad to see more people adding messages to this thread.   It is overdue that Dell sort this issue out. They advertise the ATI logo and sell the upgradeed graphics cards for ultimate performance bla bla bla but do not allow the drivers to be updated.   I am currently looking into legal advise on this situation as I feel very strongly that Dell are screwing us on this one.   The system drivers are not made by dell, If you run Windows XP then its microsofts darn drivers that run the PC!!!   ATI work closly with gamers and update the drivers consnatly, another catalyst driver has been released on 18th February, Dell tell me to question the gaming designer. LOL well Dell, stick it, no more Dell systems through my business!!   Will update you all as soon as I hear of any developements!!   And yes Everquest 2 is run by Ubisoft and Sony and thren know more than you!!!   Greggybaby

greggybaby · Answer

Dells response so far, note i have updated drivers and have only experienced a few crashes since, certainly not as many as I was.

Install notes: Download and save the file to your desktop, then uninstall old ATI drivers, reboot PC and install from tool icon on desktop which you previously downloaded, reboot pc, away you go.

Email from dell as follows:

Hello Gregg,

Thank you for your reply.

I definitely understand your concern in this matter.

The maximum at dell technical support can address is to uninstall and reinstall the latest video drivers.

ATI Mobility Radeon X300

http://ftp.us.dell.com/video/R106547.EXE

In order to view the contents of the above link please copy and paste it in your browser and press enter.

Please be advised Dell computer is tested, validated, and optimized for the operating system and hardware that shipped with your computer. If you have modified your system from its original configuration, you may experience conflicts that were not discovered in Dell's testing.

Please confirm that the game application you’re trying to use is compatible with the dell system. However, please get in touch with the game vendor as they would be in a better position to help you on the same.

I appreciate your understanding in this regard.

Thank you for your co-operation.

cmoya · Answer

That's pitiful.

BTW, I installed the Omega Drivers from http://www.omegadrivers.net/ and everything seems great.

Dell continues to dissapoint. I hope the Alienware rumors are untrue... lest Dell screw up that franchise as well.

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Video Trouble while playing Online game-- Please help!!

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