Vostro 1310 keyboard problem

dear sir/ madam,

is this problem still faced by some?

I'm chris by the way and i'm currently working here in Bahrain (Middle East Asia). I've purchased a dell vostro 1310 last june 14 as a birthday gift. i personally didn't noticed the keyboard problem after a bios update from dell's website on july 11. after the update and restart, my nightmare has started. the keys zxcvbn... have acting strangely, it's as if the letters were improperly printed on the keys. i've done everything i could to fix it and upon reaching my wit's end i gave up and call the place where i bought my dell vostro and told me to come and visit their shop again to have the laptop checked. upon checking, the technician gladly admitted it is indeed a hardware problem---keyboard and the warranty covers it. the technician said to me that they would send my vostro to their agent since there is no dell office here in bahrain they couldn't do anything but call their dell supplier or where they've purchased it or whoever he is, i really don't have any idea. the technician just told me that i should wait for 10-15 days to have my laptop fix.

so i waited, and yesterday after 14 days i called the shop where i bought my vostro to follow up on the progress and was very happy knowing that my laptop was ready already for pick-up. later, little did i know that my happiness was shortlived. indeed the letters from z,x,c,v,b,n... were right when i typed them but the remaining characters such as <, >. appears when i press (shift)  (,) or (.) in between (m) and (/). and the key beside the right shift key which is (\) when pressed with a shift key it shows this key (|). to add, the same response i get when i pressed shift a key right before the enter key but on the key it says (~ and `) and when i pressed the key on top of my tab key which originally says (< >) but when pressed it types this (` ~) instead of this (< >).

this is what i've discovered since yesterday, i've given up going back to that shop anymore where i bought my laptop. they barely know how to speak english except for the words " ok, excellent, good quality" when you want to buy from them but after that your'e own your own. they've even managed to put a dozen of scratches on my laptop! and some are quite deep!!!

im not an arab that's why i don't speak arabic which is their language, i barely know people here since i'm new and besides the fact i'm from a different country. i was really thankful that i saw this thread on the dell forum and was given even a single ray of hope...

i'm just hoping you could send me a keyboard replacement with the appropriate bios or driver update that matches the keyboard and i will replace the keyboard myself as i don't plan to have my laptop leave my sight anymore.

i've been to some shops lately and saw some new units of vostro 1310 with a letter b on it. it may be some revision of this unit i'm holding on and how i dearly wished i have the same model on my hands right now. i tried selling my vostro at a low price so i could buy the new model but unfortunately i'm unlucky.aside from the fact that the keyboard is partially functional the scratches that my laptop had attained from the repair it been through recently has added to it's unworthiness by my suspected buyers. i'm guessing too that probably when i plan to upgrade my os from xp to vista in a few months time i'll be experiencing the same z,x,c,v,b,n... letter problems as before. i believed the kind of "repair" they made is isn't the actual solution to the problem and it can just be a adhoc solution or simply a software of some sort, who knows? but one thing is for sure, unless i can't have the real keyboard replacement for my vostro i'll be haunted by this same problem over and over again...

hoping for your kind response on this matter.

respectfully yours'

chris

ps: i've sent an email already to this address: (emea_ts_pfr@dell.com) regarding this problem and attaching the details you need.