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WD 15 Dock BIOS/ Drivers Installation Guide

 

WD 15 Dock BIOS/ Drivers Installation Guide

Dell Latitude E5270/E5470/E5570 and Precision 3510 for Win8.1/Win10 64bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Latitude E5270/E5470/E5570 and Precision 3510 System BIOS. Restart required.

Version: A07 ,A07 Last Updated: 16 Mar 2016

http://downloads.dell.com/FOLDER03618600M/1/LatitudeE5X70_Precision3510_1.4.7.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

Step 6 – Download and Install Update for the USB audio/mouse on Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 1.0 ,A00 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03471411M/8/Dell_Dock_USB_TYPE-C_PATCH_2K0JJ_A00_SETUP_ZPE.exe

 

 

Dell Latitude E5270/E5470/E5570 and Precision 3510 for Win7 64bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Latitude E5270/E5470/E5570 and Precision 3510 System BIOS. Restart required.

Version: A07 ,A07 Last Updated: 16 Mar 2016

http://downloads.dell.com/FOLDER03618600M/1/LatitudeE5X70_Precision3510_1.4.7.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

 

 

 

Dell Latitude 7275 and XPS 12 9250 for Win8.1/Win10 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Latitude 7275 and XPS 12 9250 System BIOS. Restart required.

Version: 1.1.9 ,1.1.9 Last Updated: 31 Mar 2016

http://downloads.dell.com/FOLDER03626192M/1/9250_7275_1.1.9.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

Step 6 – Download and Install Update for the USB audio/mouse on Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 1.0 ,A00 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03471411M/8/Dell_Dock_USB_TYPE-C_PATCH_2K0JJ_A00_SETUP_ZPE.exe

 

 

 

Dell Precision 5510 for Win8.1/Win10 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Precision 5510 System BIOS. Restart required.

Version: 01.02.00 ,01.02.00 Last Updated: 12 Apr 2016

http://downloads.dell.com/FOLDER03659474M/1/Precision_5510_1.2.0.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

Step 6 – Download and Install Update for the USB audio/mouse on Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 1.0 ,A00 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03471411M/8/Dell_Dock_USB_TYPE-C_PATCH_2K0JJ_A00_SETUP_ZPE.exe

 

 

Dell Precision 5510 for Win7 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Precision 5510 System BIOS. Restart required.

Version: 01.02.00 ,01.02.00 Last Updated: 12 Apr 2016

http://downloads.dell.com/FOLDER03659474M/1/Precision_5510_1.2.0.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

 

 

Dell Precision 7510/7710 for Win8.1/Win10 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Precision 7510/7710 System BIOS. Restart required.

Version: 1.4.8 ,1.4.8 Last Updated: 21 Mar 2016

http://downloads.dell.com/FOLDER03627462M/1/Precision_7X10_148.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

Step 6 – Download and Install Update for the USB audio/mouse on Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 1.0 ,A00 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03471411M/8/Dell_Dock_USB_TYPE-C_PATCH_2K0JJ_A00_SETUP_ZPE.exe

 

 

Dell Precision 7510/7710 for Win7 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Precision 7510/7710 System BIOS. Restart required.

Version: 1.4.8 ,1.4.8 Last Updated: 21 Mar 2016

http://downloads.dell.com/FOLDER03627462M/1/Precision_7X10_148.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

 

 

 

Dell XPS 15 9550 for Win8.1/Win10 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell XPS 15 9550 System BIOS. Restart required.

Version: 01.02.00 ,01.02.00 Last Updated: 12 Apr 2016

http://downloads.dell.com/FOLDER03659467M/1/XPS_9550_1.2.0.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

Step 6 – Download and Install Update for the USB audio/mouse on Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 1.0 ,A00 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03471411M/8/Dell_Dock_USB_TYPE-C_PATCH_2K0JJ_A00_SETUP_ZPE.exe

 

 

 

Dell XPS 13 9350 for Win8.1/Win10 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell XPS 13 9350 System BIOS. Restart required.

Version: 1.3.3 ,1.3.3 Last Updated: 07 Apr 2016

http://downloads.dell.com/FOLDER03596893M/1/XPS_9350_1.3.3.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

Step 6 – Download and Install Update for the USB audio/mouse on Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 1.0 ,A00 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03471411M/8/Dell_Dock_USB_TYPE-C_PATCH_2K0JJ_A00_SETUP_ZPE.exe

 

 

Dell XPS 13 9350 for Win7 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell XPS 13 9350 System BIOS. Restart required.

Version: 1.3.3 ,1.3.3 Last Updated: 07 Apr 2016

http://downloads.dell.com/FOLDER03596893M/1/XPS_9350_1.3.3.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 22 Feb 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 16 Feb 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

 

 

Dell Latitude 5175/ 5179 for Win8.1/Win10 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Latitude 5175/ 5179 System BIOS. Restart required.

Version: 01.00.07 ,01.00.07 Last Updated: 14 Apr 2016

http://downloads.dell.com/FOLDER03607121M/1/L5175_L5179_1.0.7.exe

 

Step 2 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 3 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

 

 

 

 

 

Dell Venue 10 Pro 5056 for Win8.1/Win10 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Venue 10 Pro 5056 System BIOS. Restart required.

Version: 1.4.0 ,A04 Last Updated: 23 Mar 2016

http://downloads.dell.com/FOLDER03617952M/1/Venue_5855_5056_1.4.0.exe

 

Step 2 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 19 Feb 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 3 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

 

Dell Latitude 7370 System BIOS for Win8.1/Win10 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Latitude 7370 System BIOS. Restart required.

Version: 1.2.2 ,1.2.2 Last Updated: 18 Apr 2016

http://downloads.dell.com/FOLDER03641531M/1/Latitude_7370_1.2.2.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 12 Mar 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 12 Mar 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 15 Mar 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

Step 6 – Download and Install Update for the USB audio/mouse on Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 1.0 ,A00 Last Updated: 12 Mar 2016

http://downloads.dell.com/FOLDER03471411M/8/Dell_Dock_USB_TYPE-C_PATCH_2K0JJ_A00_SETUP_ZPE.exe

 

Dell Latitude 7370 System BIOS for Win7 64-bit

Please install the latest BIOS & drivers follow the below steps

Step 1 – Download and Install Dell Latitude 7370 System BIOS. Restart required.

Version: 1.2.2 ,1.2.2 Last Updated: 18 Apr 2016

http://downloads.dell.com/FOLDER03641531M/1/Latitude_7370_1.2.2.exe

 

Step 2 – Download and Install Intel(R) Thunderbolt Controller Driver. Restart required.

Version: 15.3.39.250 ,A01 Last Updated: 12 Mar 2016

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE

 

Step 3 – Download and Install Intel(R) Thunderbolt(TM) 3 Firmware Update. Restart required.

Version: 02.11.06 ,A02 Last Updated: 12 Mar 2016

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe

 

Step 4 – Download and Install Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. Restart required.

Version: 2.43.2015.1225 ,A01 Last Updated: 15 Mar 2016

http://downloads.dell.com/FOLDER03520011M/2/Chipset_Driver_9YCY0_WN64_2.43.2015.1225_A01.EXE

 

Step 5 – Download and Install Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock. Restart required.

Version: 6.3.9600.44 ,A02  Last Updated: 20 Mar 2016 http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.EXE

 

 

 

90 Replies
Highlighted
2 Bronze

RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

Hi Brian

Thanks for being active on this issue. (This thread was closed - so had to use the TB-15 Thunderbolt thread above this one). Thanks for opening this one for WD-15

I've been having  most of the problems mentioned in the other Thunderbolt dock  thread .. USB problems, fan noise, not recognising on startup,

I tried the driver list above (for 5510 win7 64) and some refused to install because they were for xps product not  precision. However I when on 5520 support page (for the nth time) and found a new USB driver. ie > Chipset_Driver_V2WY5_WN32_1.16.32.1_A01.EXE 

I've installed that but NOPE ... still has USB problems eg stuff like usb (2) keyboard not working. BUT unplug/replug the dock at USB C connection at laptop and it works !! (but this is a PITA and probably will wreck the socket in the long run). 

I guess my point is please sync the support page and this support forum if you can, we all love Dell but would appreciate some reciprocating 🙂

Highlighted
2 Bronze

RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks

Same for me. USB3 ports constantly connect then disconnect in a loop. I'm very dissapointed in Dell for not having fixed the issues. It almost feeels like it couldn't have been tested before launch.

Please Dell, fix these issues, but also don't make us go through a horrible sequence of installing drivers, that is a terrible terrible experience.

Highlighted
2 Bronze

RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

I went through the process of downloading and installing each of these drivers but still having problems.

The big thing is that it will sometimes work, but othertimes it will just randomly start losing connection to the USB devices, the network port, etc.  In particular it seems to just completely lose connection for my external Western Digital desktop USB 3 hard drive (which has its own power supply).  And when I try to plug it back in, oftentimes my external keyboard and mouse will both stop working. 

Unfortunately I'm going to return the WD15, because I'm almost up on the 30 day return window and I don't want to end up with something I can never use properly.

I really wish this worked well though, because I do love the idea of a single connection from the USB-C port compared to plugging and unplugging a bunch of things in. 

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2 Bronze

RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

I've done exactly the same, and have exactly the same results !!

I updated all available new drivers etc.  except USB 3.1 eXtensible Host Controller and Hub Driver, 15.2.30.250, A00. I  Also contracted support who, couldn't install this driver either and are sending another dock in case its hardware (or by way of appeasement ? - i've been wasting hours of productive time ...grrrrr). 

I am keeping my dock because its the only way I can get laptop to power my external monitor (via display-port - which thankfully works fine).

It appears that dell have NOT yet got to the root problems with these docks yet ;-( 

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

So, I've made a little more progress.

I decided to try one more time to go through all of the steps above - most everything had already been installed and was the correct version number (and the thunderbolt firmware update confirmed it was current). 

One thing I didn't mention before is that I am also trying to use an Anker 10-port USB 3 hub.  So I basically had the USB 3 hub plugged into one of the USB 3 ports on the back, and I had my hard drive, mouse and keyboard plugged into the hub.  

I decided to try again, but without having the hub plugged in at all - instead I plugged my mouse and keyboard into the two USB 2 ports, and I plugged my audio interface/speakers into the USB 3 port in the back (not worrying about anything else).  

With this setup, things seemed to be mostly stable.

Next, I plugged in the USB 3 hub into the USB 3 port on the left side of the XPS 15 9550. And I plugged in the western digital desktop usb 3 hard drive and a samsung blu-ray usb drive into the hub.  This actually seemed to work, and it doesn't seem to lose the connection of the USB 3 hard drive.

Similarly, I'm not seeing the network connection or keyboard and mouse stop working.

I do find it annoying that I can't seem to get this reliability with the USB 3 hub plugged into the USB 3 port on the back of the WD15 though, but as of right now, if it means that my solution requires me plugging in two connectors - the WD15 through USB-C, and my USB 3 hub through one of the USB 3 ports on the XPS, that's still not too bad.

So, I may regret it, but for now I've decided to keep the WD15.  Especially looking at the cost just to buy another XPS 15 9550 power adapter to have at my desk (which I was thinking of as an alternative, and just plugged in my monitor and USB hub direct), I feel incentivized to get as smooth a solution as possible with the WD15.  

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

Same issues after upgrading the drivers with WD15 on XPS9550. fan noises.  Returning the dock.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

i'm having the same problems using the wd15 w/ xps 13 - the usb ports on the dock work for a while but then stop working.  i'm past the 30 days return point which is really frustrating....someone at dell really needs to solve the drivers for these docks.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

to dell's credit - they seem to be trying.  the new drivers they released today helped w/ stability but after about 1/2 hr - the usb devices still have a problem with windows 10 + stop working (i'm using a mouse and keyboard).  hopefully they can release a set of consistent drivers that work on top of whatever is already installed.  or - there are clear instructions on what to remove and then what to reinstall from scratch.  thanks!

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

OK - so, things had been working well for me for a bit, but this morning I hooked my Dell XPS 15 9550 to the WD15, and it's like all the old problems returned.  My USB mouse and keyboard suddenly stop working (although not completely, the lights on them still come on occasionally, so they're still connected, but they're flashing on and off constantly and aren't usable).

The wired Ethernet connection goes in and out (and I hear windows making the sound for when a device is connected or disconnected).

This is really frustrating because I thought I had come to some equilibrium by plugging my USB 3.0 hub into one of the XPS 15 9550's USB 3 ports instead of a USB 3 port on the WD15 itself.

But now it's like everything is flakey again.

I don't know  what else to do, and also I kept it so it's past  it's 30 day return date.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

I've still got all the USB problems as listed above. emoticon.Confused.title

And I have a replacement Dock on back order (they are out of stock) > I am keeping my 1/2 working dock as its OK for Mini-display port out and Cat5 wired ethernet connections. Bought a separate USB 3.0 hub (which should not have been necessary !!) 

I have all the newest drivers (that work) installed 
BUT Following driver, from Intel, DOES not install (seems to need some command line stuff). 

I even wonder if Dell has tested it ??? ....

Driver:  Intel(R) Thunderbolt Controller Driver 

Version 15.3.39.250, A01 march 11th/12th

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

I'm experiencing the same issues you guys are describing above. Today my wired network connection is just gone-its not even shown on the device manager.

Also, it does seem like for awhile everything works fine, but then one day the monitors are flaky.

I'm going to leave everything unplugged and powered down tonight and see how things go in the morning.

Have either of you made any progress in the last week?

UPDATE: I have the TB15 dock, but that is experiencing the same issues you are describing above.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

We are using MS WDS/MDT to image Latitude 7275 with WD15 connected.

We are manually updating the BIOS.

For Step 2 - 6 are these drivers part of the E8 Tablet Family driver pack on the Enterprise CAB site?

Jason

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 03-28-16]

Having similar issues to those others have described.


I took delivery of new WD15 yesterday, and it worked all day out of the box without problems on my XPS15 9550

Then today, every 30 minutues or so I get erratic mouse/keyboard behavior, followed by a blue screen
DRIVER_IRQL_NOT_LESS_OR_EQUAL (wdf01000.sys) or (USBXHCI.SYS).

I checked through the above list and it seems I already have these updates.
I tried installing them again, and it came up asking me if I wanted to repair (as it already had the version installed)

As it was the mouse/keyboard that seemed to be the first sign of the problem I have moved that back to one of the USB ports on the laptop.  I will see how long it lasts with this

Update: It was definitely the mouse/keyboard dongle. Since moving that out of the dock I have had no issues. I then remembered I had the same issue with this dongle when I tried to use it previously in the USB hub in my monitor

Update:  It was definitely the mouse/keyboard dongle.  Since moving that out of the dock I have had no issues.  I then remembered I had the same issue with this dongle when I used it previously in a USB hub.
Update:  It was definitely the mouse/keyboard dongle.  Since moving that out of the dock I have had no issues.  I then remembered I had the same issue with this dongle when I used it previously in a USB hub.
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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

3 months or so down the line. WD15 is still just a very expensive charger lacking most of the dock functionality.

Customer Support in India have been trying to help (bless them), but they seem to be limited to uninstall/reinstall drivers in different orders, which is clearly not the issue.

Dell.....Please start taking this issue seriously with both the TB15 and WD15! We need much more communication here? Is the problem hardware or drivers? When is a fix going to be issued?

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

WD15 Ethernet works perfectly if I disable wifi on my XPS13.   Using all the current drivers installed in the correct order.

Also, email chip card reader works when I first plug it in to the WD15 but stops soon thereafter.  If I plug the card reader into the XPS - no problem.

Is anyone able to use the WD15 with Ethernet without having to disable Wi-Fi?  My conflicts with each other ceaselessly. 

After ordering my first WD15 (before returning it) Dell wanted to replace my MB thinking it had a defect causing the Ethernet to conflict with Wi-Fi.  Glad I did not change my MB for a used one.   At any rate, I can't imagine the aggregate amount of time and money Dell's spent on all these problematic WD15 and TB15s.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Update for Windows 10 Version 1511 for x64-based Systems (KB3152599)
installed this week appears to have impacted the dock.

Works fine until system goes to sleep.

On waking up the ethernet and USB no longer work.

I have to unplug the dock from the computer and plug it back in again to wake those ports up

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Likewise ... plus with 'Dell cares Pro' on twitter .. they are all super helpful BUT the issues remain.

As per detailed dell instructions, I have religiously followed  FULL  reinstall system and latest driver install instructions, yet problems remain (USB, Ethernet and Audio) ALL flaky.  The snag is a full re-install takes a whole day (apart from drivers and re-starts, there are all the apps .. many CAD apps with complex de-install/reinstall  routines).

It doesn't inspire confidence when there are often errors on their support pages (and sorry to say even above, Brian) .. ie driver listings, compatibility (XPS vs 5510) and even wrong order of install listed.

I am really loosing faith in Dell. 

PLEASE restore it !!!

Without the dock the laptop is ACE .. BUT we need the dock for ... Monitor, USB, Ethernet and Audio

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Hi there,

I got the XPS 15 9550 and the WD15 docking station at work and have the same issues with disconnecting mouse and keyboards randomly. I have the newest drivers and it does not help. Sometimes I have to reconnect the docking station three times till it will work the whole day.

I have the mouse and keyboard plugged at the back (the USB 2.0 connections). Besides of this, I have connected two monitors through VGA and HDMI (1920x1080 pixels).


Hopefully there will be a fix soon!

Best regards

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Hi,

I own a Dell XPS 15 9550 laptop and a WD15 dock since a couple of months. This dock is the main reason I bought a Dell laptop. I carefully followed the instructions in this thread and it somewhat works, however it works bad. It works bad because it often loses the connection, particularly in these situations:

  • Sometimes the dock doesn't work when I boot/reboot the PC and I have to reboot it again or to disconnect/reconnect the cable until it gets detected.
  • Usually the dock doesn't work when the PC wake up from sleep mode, so I can't use the sleep mode.
  • Sometimes the dock loses the connection under heavy I/O load, e.g. it loses the connection when I'm transferring a large file over USB 3.0 and downloading a large file over ethernet port.
  • Sometimes the dock just loses the connection for no apparent reason.
  • I have a Logitech wireless mouse and I attached the wireless dongle (Logitech Unifying) to the dock. Sometimes I lose the special functions assigned to the mouse buttons and it starts behaving as a standard mouse, so I have to disconnect/reconnect the dongle to restore the special functions. This only happens when I connect the dongle to the dock.
  • The Windows Storage Spaces feature can't correctly detect 2 x USB 3.0 hard drives, while it works fine over USB 2.0 ports.

When the dock loses the connection, I usually find in the Device Manager a device with the yellow triangle and the exclamation point saying that a device is not working correctly.

Moreover, I had a couple of USB 3.0 hard drives connected to the dock and one of the drives just died. I think the continued disconnect/reconnect/disconnect/reconnect of the dock cable in order to make it work (with the continued poweroff/poweron/poweroff/poweron of the disk) is the main cause of its death.

Are you planning new firmwares/drivers to fix these issues?

Thank you.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Hi,

I've been troubleshooting the WD15 with both the Precision M5510 and the XPS 13 (9350).    On both devices with either Windows 10 or Windows 7, we experience network disconnects, sketchy audio, USB disconnects (mouse,keyboard, camera).  I've followed all the suggestions on properly installing the driver set and have had some improvement but not anything that i would call "fixed" or having  the device function on a consistent basis.   Most of the time, unplugging/plugging power on the device will help temporarily.  

From other posts, these issues are very similar to owners of the  TB15 dock.  In my opinion there needs to be some major patch applied to these systems either from a BIOS update or major driver upgrades.  The USB-C/Thunderbolt technology is unstable at this point.  I'm open to any other suggestions on getting this device to perform as expected.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

The USB-C/Thunderbolt technology here in this two docks is enormously unstable. We don't even need to be an expert to realize that the tech guys who architecture or built the TB15 or WD15 docks have done a choppy job here releasing it to the public sale without a solid prior testing...

Worst thing, is that the latest Dell Laptops XPS and others, only have an USB-C / Thunderbolt 3 port to output video to an external monitor and depend's on this docks... 😞

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

After 4 months of struggling with the XPS15 and the Dock, I managed to return both.. I'm much happier now.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I just switched out my Broadcom wifi card with the Intel 8260 wifi card.  Not one more conflict with Ethernet and wifi using the WD15 with my XPS13 9350.  

Believe the Broadcom drivers probably have issues and saw where the Intel card has better range and also helped solve this problem with the dock for another user.  For $26 it is a good investment.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I tried to turn on the airplane mode and I still had problems, do I have to completely remove the Broadcom drivers? However, I doubt that changing the wi-fi card you can fix issues such as the dock connection loss when you resume from standby mode etc.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I connect one monitor to my Dock and also connect a smart card reader.  I don't have any issues resuming from standby.  RIght now I have a very stable experience.  A few times a week my Bluetooth keyboard and mouse would disconnect but with the Intel wifi card and Bluetooth - so far - no disconnects.

I downloaded the Intel wifi software to my desktop.  Then disconnected Ethernet cable and then turned off wifi in Windows settings.  Then went to Device manager and deleted the driver for the 1820 Dell wifi AND software and also did the same for Bluetooth (delete the driver and software).

Then shut down and replaced wifi cards.   Then rebooted, installed Intel drivers and everything worked.  If you leave the old software with the new hardware it can create conflicts. 

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I bought this device for work and always i have issue when i use programs for my works. I run an agenzia di comunicazione and i need to have stability when i work on complex project !

La migliore agenzia di comunicazione a Genova !

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I also tried to use a USB extension cord to keep the keyboard/mouse wireless dongle away from the dock... same issues.

Moreover, sometimes I receive this error message when I power on the laptop while it is connected to the dock (see the image):

and I have to poweroff/poweron the dock. Obviously, I own the correct 180 W model.

Could we know if these problems will be fixed or if we have to return these flawed docks? I payed € 279 for this thing.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I'm using the notebook and the dockingstation for some weeks now and I have the same problems (see my last post here).

But there is a little trick for the problems (at least it works for me). It is not actually a real fix because the problems are still exisiting and Dell has to fix them real.


However, I use the dockingstation at my workplace, only. When I go home, I just take my notebook. The next day I just connect my notebook to the dockingstation BUT not immediately!

Power on the notebook first, wait till it boots complete (login screen) and then connect it to the dockingstation. I do not have any problems with this trick since some weeks. No ethernet, mouse, keyboard or external harddrive disconnects which are appearing when I boot the notebook with the dockingstation directly.

Important: I updated everything which could be updated. The dockingstation and notebook drivers. Don't forget the Thunderbold firmware update and the internal graphics of your processor! If you want to update the internal graphic of the i7 (or other processor), use the drivers of Intel. Dell is not providing the actual drivers for that. They are outdated. If you want to use the new Intel graphic drivers, you have to uninstall the old one first and reboot. Do not forget to place the hook for "Delete the driver software for this device". Otherwise, you will not be able to install the new drivers. The setup will not start to install and will show you an error message or Windows will reinstall the old drivers automatically after the reboot. 

I had to update the internal graphics because they are used all the time instead of the Nvidia graphic chip. The Nvidia graphic chip is used when there is a heavy task like a game, only (but you can configure it). Before the update I had artifacts all the time over the screen.

@manuel.c23: I had the same issue once when I booted the notebook with the dockingstation directly. You are not alone.

IMPORTANT EDIT:

Just dicovered that there is a newer update for the Thonderbold firmware than offered in the download section for the 9550 (the update posted by Dell in the first post is the old one, too)! Just check the download section for the 9250 or 9350. There is a newer update than our Version 02.11.06, A02 (04 Feb 2016) which is with the 9550 compatible (Dell is saying that in the description).

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=HCC25

Our last version: 02.11.06, A02 (04 Feb 2016). The newer compatible update: 2.12.07, A03 (24 Mar 2016).

I updated the firmware and it works. Guys, try this update! Perhaps the issues are gone. I will test this update the next days whether I still need my trick.

Best regards

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

@DELL-Brian B

Is there any reason why you didn't add the 2.12.07, A03 update to the XPS 9550 page?


P.S.

They just released a "ASMedia USB 3.0 Extended Host Controller Firmware Utility" version 1.11.23, A00.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

@manuel.c23:

Could you use the new "ASMedia USB 3.0 Extended Host Controller Firmware Utility"? It does not make anything: "Your Host Device is not ready, Firmware Upgrade Failed!!!, Please reboot your PC tnen try again!!!". It seems that someone was not happy programming this, haha. However, the reboot does not help.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

As I recall the ASMedia is only for TB15.   Not for WD15 which is why it won't work for you.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Yeah, it seems that that update is for the TB15.

Instead, did you try the "Intel Thunderbolt 3 Firmware Update" version 2.12.07, A03? I can't understand why they say that it's supported on "9250/9350/9550" but it's not listed as a 9550 update.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Yes, I tested it. The problems still remain.

I still have to use my trick.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I installed the new Thunderbolt controller driver that appeared on the 9350 drivers page today.  It successfully installed.  Then I tried to install the new Thunderbolt FW update . . . but got a message that I need to update my BIOS.  However, I have the latest BIOS 1.3.3.   I assume a new BIOS is soon to be released that supports the TB FW that was made available today. 

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

The new bios update for the 9550 was released today (Version 01.02.10).

I could successfully update my notebook. The update took more time than the older ones (3 - 4 minutes).


There are many fixes:

Fixes & Enhancements

1.Fixed Dell Thunderbolt Dock (TB15) device will lost after S3 resume
2.Fixed LCD flickering when in lowest brightness
3.Fixed After McAfee encrypted, the PCIE NVMe SSD \ SATA SSD can't boot to OS issue
4.Fixed Wake on WLAN takes a long time with Intel 1830/1820A Wireless card
5.Fixed USB audio/mouse may be lag while connected to Dell Thunderbolt Dock (TB15) and Dell Dock (WD15)
6.Support for Windows 10 Enterprise features
7.Fixed incorrect Thunderbolt security level reading from Driver
8.Fixed Touchpad may be lost after Dell Thunderbolt Dock (TB15) device connected
9. Add passthrough MAC address shows on BIOS Setup feature.
10.Fixed System will become shut-down with connected to Dell Thunderbolt Dock (TB15) after S4 Resume.
I tried to install the firmware update for Thunderbold which you can find in the download section of the 9350. It seems that this update is already in the bios update because I got the message that it is "up to date".
I will test this new firmware the next days.
Best regards
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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Hi 

Does anyone know if there is any way that this dock can damage your machine. My computer running on high fan/very hot. This happens even after i no longer use dock. This started when i did clean install and installed all dock drivers in the order that tech support advice. 

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I did not initially have any trouble with the dock and my XPS 9350, but yesterday I had many of the same symptoms others describe: usb connections dropping constantly and intermittent network connectivity. I do not know if this was related to the recent BIOS update. I switched to a DA200 dongle, and still had the same problems, so it's not necessarily a problem with the dock itself. I finally fixed it by simply turning off wifi. I did not have to do this in the past, but yesterday the XPS kept switching between wifi and gigE and this affected the USB ports. I also tested with only wifi and no wired connection, and that initially seemed more stable but the USB ports would still lose connectivity (mouse, keyboard, and external drives). So if anyone has a wired internet connection, try turning off wifi.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I returned mine... its not worth the trouble... the dock randomly goes from stable to unstable. It seems this maybe a hardware issue? I wasted days trying to make this work, shame on Dell for such bad product.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Using WD15 and a XPS15 9550 since mid-march 2016 (I'm a retired IT pro just to make things clear)

After much confusion coming from the Dell Support www pages, Dell support installed the latest drivers and firmware related with the WD15 as described in the WD15 pages.

It worked OK during a couple of days until ... Dell Update app automatically replaced two drivers ! all problems reappeared: loss of Ethernet connection, USB device not seen, XPS crash at shutdown, if not (that happens sometimes !) after shutdown XPS connected with WD15 restart automatically !

Updated BIOS to 1.2.10 solved a number of these problems

But now lost in the several Thunderbolt drivers reported on the Drivers download pages for the XPS as well as the WD15 which is not consistent with the XPS page !! Very confusing and no way to understand which to install

Please can you make the Dell Support Pages a lot more clearer and non ambiguous

 

Dell Support seems to be a mess and XPS15 9500 is a sleek but buggy system !!

by the way, and just in case  you ever use Acronis True Image (ATI2016) to reload a disk image using a recovery key, make sure

- to use a WinPE recovery key with Acronis ATI plug-in, standard key doesn't boot.

- change BIOS SATA mode to AHCI before booting the key, else SSD isn't seen, recovery works OK. Reason behing that is that RAID mode implies some memory limitation which are incompatible with the recovery key.


- restore BIOS SATA mode to RAID (dell default) before rebboting the recovered machine, Works OK.

Took me 3 days full time to find out the above so I could reload a backup !!

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I'm using the Latitiude 7275 with the WD15 USB-C docking station. 

Everything appears to be working fairly well, but I have an issue when imaging the device with SCCM. I'm not sure if anyone else out there uses SCCM, but here is a brief example of what happens. For background, I am using Windows 10 x64 1511 Enterprise.

1. Starts in WinPE after PXE booting attached to the WD15 dock. No issues

2. Image job starts and gets to point where SCCM starts the Windows setup

3. Windows setup runs and then the SCCM client takes over from the OS to continue running.

During steps 2 and 3 the screen flickers for a moment. The attached USB mouse/keyboard stop working for a second or two and then come back. Networking also disappears and does NOT come back. This results in the imaging job failing. However, if I unplug the USB cable and plug it back in, the networking comes back instantly. 

I've been going back and forth with Dell on this issue but thought I'd post on this thread as well to see if anyone else was having this issue. If so, any workarounds you've been able to come up with?

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

On another note . . . the driver's page now shows a new release as of 29 July: Intel(R) Thunderbolt(TM) 3 Firmware Update; File Name: Intel_TBT3_FW_UPDATE_NVM16_A04_2.16.01.003.exe, Release Date: 29 July 2016.  It appears to be the exact same file name and file size as the one released earlier in the month. 

No matter how I install it - or the earlier one - it goes a little and then says "Firmware is up to date."  Can't really tell if it really got updated (Dell Update keeps telling me my firmware needs to be updated so the Dell Update is not recognizing my machine as having the update being complete.).

I've seen several similar posts wondering about the TB firmware update . . . the mystery continues.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Hiii.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Daer Joseph,

was it posted by mistake? Sorry if I am dumb but I cannot see a relationship with the topic....

Update of my problems; after updating also the video driver Video_Driver_FK4F6_WN32_20.19.15.4454_A06.EXE (that was not done automatically) the blackout problem disappeared.

The random flicker of the built-in display is still there but this is not related to WD-15.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Joseph looks like a scammer bot. That link has nothing to do with real Dell customer service and they will likely just install virus if you call them then try to charge you to remove it. Do not use them!

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Thanks for reply about Joseph... as I said I am not too much smart... emoticon.Smile.title

IMPORTANT UPDATE to my previous post!!!!!

I just SOLVED all the problems by using a mini Displayport cable instead of HDMI. 

That seems rather hard to understand: if the problem is in the cable (I tested a lot of even very good HDMI ones), I cannot understand why it works @2560x1440 but not if the external monitor (at the same resolution) is used as an extension.

Anyway WD15 is operating perfectly now and EVERYTHING IS OK for me.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

This issue that I already reported is particularly annoying:

"I have a Logitech wireless mouse and I attached the wireless dongle (Logitech Unifying) to the dock. Sometimes I lose the special functions assigned to the mouse buttons and it starts behaving as a standard mouse, so I have to disconnect/reconnect the dongle to restore the special functions. This only happens when I connect the dongle to the dock."


Another annoying issue is that, especially when I don't use my PC for a while, I keep hearing the device disconnection/connection sound of Windows, as if the dock keeps losing connection and then reconnecting.


BIOS, firmwares and drivers are fully updated.

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

The hardware is broken... Dell once again has buried their head under the sand, techs are stuck with update your firmware, drivers script and no real help for it. An honorable thing would be that they recall the thing but I don't think this will happen. Clearly the product is faulty... and my advice to anyone is that do not buy this product!!!

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

I also dont like Dell's behaviour in general, many bugsy products and a customer care tending to zero, when not negative...

But to be honest, for the parts I am using, my WD15 with XPS15 9550 is today working well and without problems, with 4K external monitor, Ethernet connection and Logitech Unify (but I did not change the default keys assignment).

The only problem left on XPS alone is a light screen flicker from time to time.

I cas state that I am rather satisfied of the buy (even if after a lot of work to make it OK).

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RE: Dell WD15 Desktop Dock - Step-by-step driver/firmware/BIOS installation instructions for XPS, Latitude and Precision notebooks [UPDATED 04-22-16]

Hi all, are those problems with Dell thunderbolt dockings fixed? I'd like to buy nice thunderbolt docking, but I know their docking were a failure in terms of firmware. I'm wondering if the situation changed? I don't want to fight with dell hardware... not after i got blinking 9550 uhd display.

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