Message Edited by aplusperfect on 03-01-2008 11:50 PM

 

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Description:

The Data Lifeguard Diagnostic Tools are used primarily for determining the physical condition of your hard drive. If you are having computer problems which you suspect are hard drive related, you can test your drive with this tool. This diagnostic utility is designed for hard drives larger than 8.4 GB with the model number starting with WDxxx.

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Supported Operating System:

• Windows 2000
• Windows XP
• Windows ME
• Windows 98SE
• Windows 98

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Instructions:

1. Diagnostics Bootable CD:
2. Download the Diag504cCD.zip or Diag504cCD.iso file to your desktop.
3. Extract the Diag504cCD.zip file to your desktop with a file extraction utility. (Alternately you have the option to download the iso version of the file which does not require extraction with a zip utility).
4. You will see a new file named Diag504cCD.iso on your desktop.
5. You must use a CD burning program (such as Nero Burning Rom or EZ-CD Creator) to burn a CD from the .ISO image.
6. You can now boot the computer to the diagnostics CD. Make sure your boot order in your BIOS is set to boot to the CD-ROM drive first.
7. You will see the following options:
   • SELECT DRIVE - Always choose this option first, as it determines which drive you will be working on.
   • QUICK TEST - This option tests your drive quickly for any major physical problems. (Please note: Although this option is safe and does not alter the data on your hard drive, Western Digital recommends that you have a current backup of your data).
   • EXTENDED TEST - This option checks your drive thoroughly and it can repair any correctable errors. (Please note: Although this option is safe and does not alter the data on your hard drive, some data loss may occur, depending on the errors found and the errors corrected. Western Digital recommends that you have a current backup of your data).
   • WRITE ZEROS TO DRIVE - The Write Zeros option, wipes any and all data off your drive. This option used when your data is no longer usable or recoverable. If you no longer need any data from your drive and would like to start over, run this option to set your drive to an as new condition. NOTE: Please make sure that you have selected the correct drive to perform this function on as once ran, no data will be recoverable.
   • VIEW TEST RESULTS - You can see the results of the test you just performed
   • PRINT TEST RESULTS - Test results can be printed with this option. USB printers are not supported
   • LOG FILE OPEN/CLOSE - You can access the log file which is generated automatically
   • ENTER AND PRINT RMA INFORMATION - Information pertaining to each drive tested can be customized and printed with this option.
   • HELP - Brief descriptions of each option in addition to explanations of error codes are available in this option.
   • QUIT - Reboot your system once you have completed the selected tasks
8. Select the task you wish to perform.

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