Highlighted
Larryadd
Copper

WD15 front combo jack - mic not detected

Hi all.

I have a dell XPS13 9360 (Windows 10) and a WD15 dock.

the combo jack in front of the WD15 works fine for audio (2 headset tested) but the microphone is not detected.

when I plug in the combo jack of the XPS 13, no issue, mic is detected.

on sound control panel I can see the mic on recording devices (realtek usb audio) but when I plug the jack it's still not connected.

I have the lastest bios / audio drivers / maxx audio soft.

If someone have a solution !

Thank you

Larryadd.

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4 Replies
Moderator
Moderator

RE: WD15 front combo jack - mic not detected

Larryadd,

There isn't a combo port on the WD15 Dock.  It is a headset port and not a combo headset/mic port.

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Dockeney
Copper

RE: WD15 front combo jack - mic not detected

Please see the tech specs on this as it says combo port on the the page.

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Dockeney
Copper

RE: WD15 front combo jack - mic not detected

www.dell.com/.../pc-accessories

Check the tech specs page as it says it has a combo port.

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Jim Coates
Gallium

RE: WD15 front combo jack - mic not detected

Please see the tech specs on this as it says combo port on the the page.

Yes, and Jesse's statement that "It is a headset port and not a combo headset/mic port" is doubly confusing because a "headset port" and a "combo port" are the same thing. That's because a "headset" is a combination of headphones and a microphone. 

Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04