When laptop sleeps I must use hard shutdown

Hi,

Please try the steps given below to fix the sleep mode issue :

STEP 1.

Click start
Right click the Computer Desktop ICON.  Select properties.
Press the Device Manager shield ICON.
Click Network adapters.
Double click the listed network adapter.
Select the Power Management tab.
Un-Check – Allow the computer to turn off this device to save power. 

STEP 2.

Click start
Click on Computer
Open Control Panel
Select the All Control Panel Items option
Select Power Options
Click Change plan settings in the selected plan
Click Change Advanced Power Settings
Click the + sign next to Sleep
Click the + sign next to Hybrid Sleep
Select the Disable option
Click the + sign next to Allow Wake Timers
Select the Disable option
Click Apply / OK.

Hope the information is useful.Please reply with the results.

Thanks and Regards
Priyanka S
#iworkfordell

Thank you for quick answer...but my problem is not solved

Step 1 - I changed

Step 2 - was already done

but problem still persist

Perhaps it's problem with graphic driver?

Hi,

I would suggest you to check if the issue persists in Safe Mode.
To boot the computer in Safe mode, please switch on the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Using the up and down arrow key, select Safe Mode to boot the computer into Safe mode.

Please reply with the results.

Thanks and Regards
Priyanka S
#iworkfordell

Unfortunately, this seems to be a problem with the OS. I will go for some time with no problem, then problems most every sleep period. I have spent many hours trying to solve this. The afore mentioned fixes have never helped.

I found that having a problem occurs usually when allowing the laptop to go into sleep mode via the timer. Have never solved this over MANY years. Have long periods of problems, then long periods of no problem. I found that when having problems with every sleep, it is better to manually put it into sleep mode. However, this is OK sometimes and not other times. Found that waiting for CPU activity to go low after normal operations helps a lot; selecting sleep when the CPU is still cranking away will give sleep lockup.

Because of the pattern of problems, I am convinced it's a Windows (Win 7) problem which changes sometimes after an OS update

I solved my problem with hybernate. I never use sleep.