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Window Hello can not turn on camera and recognize user
Hello everyone,
This is a first time I'm here. I've just had my Alienware 17 R4 few days ago.
Yesterday I updated Bios for my laptop: Alienware_15R3_17R4_S1.1.7_K1.1.6.exe
Alienware 15 R3/ Alienware 17 R4 System BIOS
Alienware 15 R3/ Alienware 17 R4 System BIOS
Fixes & Enhancements
1. Alienware Dominator application support.
2. Nvidia MaxQ Graphic support.
2. Nvidia MaxQ Graphic support.
Version
Version S1.1.7_K1.1.6, S1.1.7_K1.1.6
Category
BIOS
Release date
14 Jun 2017
Last Updated
14 Jun 2017
After that, I can not only use Window Hello but also Tobii eye tracking. My Wifi can not connect too.
So I used ethernet cable, I've looked for on Internet how to fix my problem. However, I've found on Microsoft website other guys have the same problem. Here is the link:
https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/my-hello-camera-wont-turn-on-so-the-signing-on-by/fb0a8407-388a-4ced-93b8-7795c27bc169
I've reinstalled update Bios like they said carefully.
At this moment, Tobii eye has had working, but Window Hello still not recogize me.
So please help me how to fix this
?
?
Thanks a lot
Minh Tuan