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76304
July 17th, 2013 13:00
Windows Error Recovery loop
I have a "intel Pentium inside" Windows 7 laptop. Whenever I turn it on it goes straight to the Windows Error Recovery screen. It gives me two choices and . I have done both and they just go back to the same page within seconds. I've looked everywhere and cant find a solution. The laptop did not come with a Windows 7 disk, and I dont have enough to buy one right now. I really need help!
Thanks in advance,
-Liz
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liz692
11 Posts
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July 17th, 2013 17:00
I got to the test things, but I only have the other three options, not the custom. I have , and .
DELL-Appu S
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3.1K Posts
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July 17th, 2013 18:00
Hi liz,
Ejn63 has correctly mentioned, the hard drive has gone bad and it would require replacement. Let me know if your system is under warranty; will take it further.
ejn63
9 Legend
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87.5K Posts
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July 17th, 2013 18:00
It's time to order that Windows DVD and a new hard drive. You can test further if you wish, but it won't change the fact that your hard drive has failed.
liz692
11 Posts
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July 17th, 2013 18:00
I'm sorry. Please ignore my last two replies, I just got to the test you are talking about. I am currently at 3% and it says "Error Code 0F00: 1332.
Msg: DISK - Block 309465326: Interrupt Request(IRQ) did not set in time
The given error code and message can be used by Technical Support to help diagnose the problem.
Do you want to continue testing?
"
I am going to choose and if it does this again should I just choose ?
ejn63
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87.5K Posts
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July 17th, 2013 18:00
There is no point in testing further. Your hard drive has developed bad sectors, which is why the operating system won't load and the system keeps looping.
You need a new hard drive.
liz692
11 Posts
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July 17th, 2013 19:00
I'm not sure if its under a warranty. So thats just about it, I need a new hard drive?
DELL-Appu S
4 Operator
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3.1K Posts
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July 18th, 2013 12:00
Hi liz,
Unfortunately yes, the hard drive needs to be replaced. You may provide the service tag of the computer and the name as it appears on the account via private message (click my username and then click Start Conversation) so that I can check the warranty details.