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XPS 13 9350 Touch Screen Not working
Hi all,
I have an XPS13 9350 which I purchased in July 2014. It's an i7 processor and was bought with touchscreen.
For some months I had not used the touch screen until a few weeks ago. However, when I tried to use the touch screen I found it no longer worked. On investigation I found that Dell diagnostics didn't even recognise that I had a touch screen.
I have done extensive research online but have found no solution. I have tried the HID power management process to no avail. In control panel I have no Pen and Touch icons so I assume Windows cannot see the touch screen either.
I have read that this issue is related to Windows 10 so it shows that it must be over a year since I last tried to use the touch screen. Obviously I don't use it a lot but it is annoying that the laptop is not working as specified.
Is anyone able to help?
Dell-SreejithR
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October 26th, 2016 09:00
Thank you for posting your query here.
This could be an OS or hardware issue
· Has the touchscreen worked after Windows 10 upgrade?
· Open device manager and expand HID complaint & check if there is any red X or an exclamation right click on the driver & click uninstall
· Please update the chipset driver & bios by entering your service tag here http://dell.to/1SZoqSB
· Restart the computer & make sure all windows updates are completed.
· If the issue persists, try doing a Windows reset by following this link http://dell.to/2eRB6zG , please back up your data before resetting.