XPS 15 9550; No audio of headphone insert

After clean install,did you install all the drivers from dell website?

Clean install was my last option.But if it doesn't work,thats a no go for me.i don't know what the heck is dell doing.i ordered mine from microsoft store.what about you?

I just fixed mine.I think i've found the culprit.

Possible fix:

1) Go to control panel>uninstall a program

2) Uninstall dell foundation services

3)Restart

4)Download and Install Dell foundation Version 3.1.1900.0, A00  from dell website.

5)Restart .It should be fixed now.

Thanks, that fixed it for me too. This is frustrating though, because I don't want to have Dell Foundation services installed due to security risks (e.g., the certificate debacle a couple months ago). Why is this extra software needed for the computer to work right?? Plus, it's Foundation Services is not even included in the Microsoft Store edition, right?

Hi,

Is there a way to stop Dell from updating Dell Foundation Services after installing Version 3.1.1900.0?

It will auto update as soon as DFSSvc.exe starts.so the workaround would be disable "Dell foundation services" from services.msc. so it will never start and never update.

anyway,the audio problem just got back again  even after reinstalling dell foundation services.The solution is not working anymore.*** YOU DELL!!!!

My XPS 15 has the same problem.  I can't listen thru headphones without loosing audio.  Have to restart to get audio back.

My work around, which almost always works, is after inserting the jack to right click the Volume icon in the action bar, select "Playback devices",  right click "Speakers/Headphones" entry and then "Disable" and "Enable" again. Tried to create a script (using devcon) to do it by one click, but did not found correct devices that do the trick.

Dell certainly MUST fix this issue in their Flagship and expensive product.

Just my 2c

I'm still with this issue even though I have latest 7737 realtek drivers. Dell you are reckless. FIX THIS ASAP!

Only fixed it because you restarted.  Plug a headphone jack in and then pull it out.  Audio doesn't work after that.

I've tried everything mentioned.  I still have the same issues.   Profane word removed as per TOU>

Anyone found a fix to this yet? 

I attempted to disable and enable devices which worked a couple of times, but this is very moody and the audio turns off for good until you restart.

Dell pretends like this is a problem they have not faced when infact there is a forum full of posts. 

Even under warranty, the "expert" attempts to install and update new audio drivers via screen share and is surprised this doesn't fix the problem. Unbelievable tech support.

Anyone who finds a quick fix, please update.

I have the same problem with no audio. Using the Microsoft driver "High Definition Audio Device," makes the problem happen much less frequently (as in not always). However, you lose the DSP settings for the speaker and microphone (i.e. no noise cancellation, etc).

DELL FIX THIS!

I'm from south korea. 

Mine has a symptom that speakers doesn't work after earphone insert than pull out.  only solution was put in sleep mode than wake it up.

Dell tech here in korea told me to remove realtek usb audio from app.  and update realtek hd audio driver to 6.01.7737.

Tech guy told me that realtek usb audio is for thunder doc.  and there is collision in drivers some how.

I know this is only temporary solution but mine doesn't have audio jack issue anymore. 

I got tired of the problem so I exchanged the laptop @ the microsoft store. Don't have the problem any more but this is what i found , there are 2 realtek drivers.  In devicemgr for sound, video and game controllers the driver is  Realtek  6.0.1.7737. Under Audio inputs and outputs its version Microsoft driver 10.0,10586.0.

hope this helps