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7 Posts
3
19783
February 10th, 2017 12:00
XPS 15 9560 Bluetooth Problems
Anyone else having bluetooth problems on this laptop? I've only had this laptop for 4 days, while everything else is great, I cannot get my devices to stay connected.
Here's what I've done so far:
Reinstalled Bluetooth drivers from Dell.com
Ensured BIOS up to date
Reinstalled chipset drivers
Unpaired/rebooted/paired
Set power management for Bluetooth to not go to sleep
Removed/reseated bluetooth wireless PCIE card.
My devices pair fine to my phone and other laptop. Both a Razer mouse and Jaybird X3 headset. I know both these devices work because I use them consistently throughout the day. They will not stay connected to the XPS. Sometimes, I am able to pair and they will drop within minutes. If I turn the mouse or headset off or it goes into standby mode - get ready for frustration. Rebooting sometimes fixes the issue but the connectivity is inconsistent. Why Dell chooses to use cheaply made Broadcom wireless cards in a premium flagship notebook is beyond me. I ordered an Intel 8265 which should be whitelisted since the drivers are available on the 9560 page. We'll see how it goes.
Sophia3100
4 Posts
0
July 24th, 2017 14:00
I had the same issues but I fixed it by downloading Bluetooth driver from the official website
H2o22
1 Message
1
October 27th, 2017 06:00
Same here. For the 5th times in 2 months !!
Running fine with keyboard and mouse over BT when it drops completely. BT device configuration doesn't even show the enable/disable switch for the BT devices. They're still paired but shown as being OFF.
I tried everything from this thread.
The only way to go is to update the BIOS in v1.5.0.....It takes about 5 min (XPS_15_9560_1.5.0.exe from www.dell.com/.../drivers)
This confirms the saying of the Killer's team mate.
Rgds,
Oli
Adam68
1 Rookie
•
10 Posts
1
November 14th, 2017 09:00
I had the same problem with my XPS 15 9560 (i7 32Gb RAM 1Tb SSD) and fixed it as follows:
1. Restart the system and press F2 to enter BIOS setup
2. Expand the wireless section
3. Un-check Bluetooth in both branches and hit 'Apply' then
4. Re-check Bluetooth in both branches and hit 'Apply'
5. Exit and boot normally
ppyrzyk
1 Message
1
December 8th, 2017 00:00
I had issues with bluetooth headphones on Dell 9360, they would randomly disconnect or not connect at all. I had to restart the computer many times.
A week ago i have updated the drivers of the card , downloading them directly from the Killernetworking website. So far I havent had any issues like before, it seems the new drivers have fixed it.