XPS 15z construction problems....

I would be extremely wary of getting it fixed by Dell. My screen was faulty so I had it replaced. However, the Dell technician couldn't open up my laptop and ended up cracking the chrome trim around the edge as well as cutting his finger. When I questioned him he said it couldn't be replaced so I called up Dell and complained and they agreed to replace the part. If I had known it would be so much trouble I probably wouldn't have bothered.

The chrome trim is actually part of the palm rest so that whole part had to be replaced. He had to take EVERYTHING apart just to replace the trim and in the end he couldn't even do it probably. The chrome trim still doesn't fit properly over the laptop, but it has stopped moving and appears to be slightly less flimsy. I would complain again but I don't want another Dell technician breaking something else on my laptop. So that's something to keep in mind when you want to get something fixed.

Just in regards to the overheating issue, a workaround I do when I play games is "turn off battery charging until next reboot". To me it still gets hot but not hot enough to shutdown (i had it overheating so bad previously, that the power shutoff). Also upgrade to the A05 bios which has new temperature algorithms/thresholds to prevent overheating.

I am also a first time buyer and my battery/mobo/power supply died with 2.5 months of use. I also baby my laptop around and the flimsy chrome trim is about to fall off. It rattles if I shake the laptop.

Yeah my chrome trim has come off and I would like to know what I can do it

Same problem for me.  On the right side of the touch pad where my wrist sits.  The loose trim has split and cuts into my wrist.  I'm going to put a piece of clear tape on it.

Beginning to wonder if it isn't windows 7 messing up with the wandering cursor problem. I was very careful to not touch the track pad at all while typing and the cursor still flipped up into a previous sentence several times. I just got my 15z back from "the Depot" and I left a message to look into this problem. Still not fixed.

I have similar issues with the chrome trim.  Here is what mine is starting to look like:

http://imgur.com/a/Gogvp#0

The fracture actually had to be glued back down.  But now I'm thinking I might just rip it off so that I don't have to deal with it.

If you have any better ideas, answer here:

http://answers.yahoo.com/question/index?qid=20120209145321AAdO2Ld

Thanks,
James Collier 

Hello Terry B,

I am having the same construction defects in my dell xps 15z. The silver border started breaking apart even though the laptop has not gone through any rough handling. Also the sound suddenly disappeared. The sound device cannot be found. So skype, facechat, movies, music nothing is playing. Can you please help me where to buy a replacement silver border and also give me a solution for the sound device.

Thank you.

Nabila Aftab

P.S. You can contact me at <ADMIN NOTE: Email id removed per privacy policy>

Yes I know what you mean. I am so mad. Also my sound card has also stopped working. there goes my chances of selling my laptop. 

Anyhow could you please suggest me a website where you bought the trim?

TC.