It sounds like you are only having the screen turn off and the laptop is still running. Are you actually turning the laptop off or just closing the screen?
Thanks for your reply. I am very sure my computer is shutdown. Because I chose shutdown and also the screen powered off. I am pretty sure its not windows, but rather the computer. I also do not get any error messages on startup. Could it have to do with Intel Rapid Start because that the only thing I activated. It has only happened twice though and has not happened since I turned off and on.
I have an update to this situation this only occurs when the fan seems to get stuck running a full speed while Windows is running. I am not doing anything use a lot of CPU and even once I close all open programs and wait 10 minutes the fan is still spinning at full speed. Then I try to shutdown and the display will power off but the fan will continue to run at full speed and the caps lock light can be turned on and off and the keyboard light remains on. Has anyone seen this?
It happens to my opinion random (might by when fan is on) when either closing the lid or hitting te powerswitch (short). It then can be stuck in what i think is a full power uasage state. I have found it more than once in my bag very hot with the fans on. This happens also outside of my bag. When found in this state only a reset gets it stopped.
For 2 times i encountered a dead battery when i wanted to start using my laptop on the train... kind of renders this thing useless..
so the q is what kicks in when closing the lid?? ive got the notifications and sync options on off.
My XPS 12 currently has this same problem. It's less than a year old so I'm very frustrated. This morning I did a "shut down" and hours later I could still hear the fan running. I was finally able to get it started again and have run all of the Dell Diagnostic tools; however, everything is showing as "OK".
I know this is an old thread but if there was any solution I would love to hear about it.
kirkd
4 Operator
•
5.2K Posts
1
April 2nd, 2013 07:00
It sounds like you are only having the screen turn off and the laptop is still running. Are you actually turning the laptop off or just closing the screen?
rapidrotate
5 Posts
0
April 3rd, 2013 16:00
Thanks for your reply. I am very sure my computer is shutdown. Because I chose shutdown and also the screen powered off. I am pretty sure its not windows, but rather the computer. I also do not get any error messages on startup. Could it have to do with Intel Rapid Start because that the only thing I activated. It has only happened twice though and has not happened since I turned off and on.
rapidrotate
5 Posts
0
April 4th, 2013 06:00
I have an update to this situation this only occurs when the fan seems to get stuck running a full speed while Windows is running. I am not doing anything use a lot of CPU and even once I close all open programs and wait 10 minutes the fan is still spinning at full speed. Then I try to shutdown and the display will power off but the fan will continue to run at full speed and the caps lock light can be turned on and off and the keyboard light remains on. Has anyone seen this?
kirkd
4 Operator
•
5.2K Posts
1
April 4th, 2013 08:00
How do you shut down the computer? What you say indicate the computer has NOT been shut down.
XPSdoc
1 Message
0
April 4th, 2013 11:00
Hi, ive got the exact some problem.
It happens to my opinion random (might by when fan is on) when either closing the lid or hitting te powerswitch (short). It then can be stuck in what i think is a full power uasage state. I have found it more than once in my bag very hot with the fans on. This happens also outside of my bag. When found in this state only a reset gets it stopped.
For 2 times i encountered a dead battery when i wanted to start using my laptop on the train... kind of renders this thing useless..
so the q is what kicks in when closing the lid?? ive got the notifications and sync options on off.
getting fed up with this minor problem
HulaGirl222
1 Message
0
September 16th, 2015 17:00
My XPS 12 currently has this same problem. It's less than a year old so I'm very frustrated. This morning I did a "shut down" and hours later I could still hear the fan running. I was finally able to get it started again and have run all of the Dell Diagnostic tools; however, everything is showing as "OK".
I know this is an old thread but if there was any solution I would love to hear about it.