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67415
March 5th, 2014 10:00
XPS L502X DVD drive problem
I have a Dell XPS L502X and it doesn't read any dvds, cd inspite of having a DVD/CD-rom drive. Same problem is faced by my friends having the same xps l502x.
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DELL-Shawn B
4 Apprentice
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540 Posts
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March 5th, 2014 12:00
Hi Shrenik55,
Could you provide the OS running on your system and if you have you been through any troubleshooting already? We have a great guide to walk you through some initial troubleshooting at the following link:
Troubleshooting CD, DVD or Blu-Ray Drive Issues in Microsoft Windows 7
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=dhs&docid=125988&dgc=SM&cid=268757&lid=4986507
The forums awesome Rockstar Osprey has also put together a guide that might help you out.
Osprey's Optical Drive Troubleshooting Guide
http://en.community.dell.com/support-forums/disk-drives/w/disk_drives/3830.osprey-s-optical-drive-troubleshooting-guide.aspx
Thanks,
Shrenik55
2 Posts
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March 7th, 2014 10:00
I have windows 7
Raghuveer
1 Rookie
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11 Posts
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January 1st, 2015 22:00
Hey, i too am facing the same problem. did you find any solutions. Mine works sometimes once in 1000 attemtps