My experience was that the temperature set point is lower when the laptop is unplugged than when it is plugged in. So, your laptop will throttle at a lower temperature when unplugged. I am probably a little bit off with these numbers, but I believe my Prescott would throttle around 63C when unplugged and 73C when plugged in. As someone previously suggested, you may want to set your laptop to "Always On" in your power settings.
Anyone that is having the throttling issues and has contacted Dell please send me your service tag in a private message. I am working on getting some action on this at a higher level and might be able to help you out. I promise I will not pass the information on to anyone other than Dell.
Maybe but im purty sure i've ran the test before without my laptop plugged up and i've never seen it throttle down. I've changed all of the power settings around and nothing seems to help. I really just dont rember it every throttling down like that just because its unplugged. Although what your saying would make perfect since.
I encourage you all to make complainet to the Federal Trade commisson if you have not already done so. It was be advisible to tell them how Dell has been refusing to help us to resolve the problem and how all the managers that we talk to seem to evaporate into thin air after our call.
I had a similar experience with a heatsink and processor replacement. Within 2 months it was getting up to 73C and throttling again. What is the temperature of the surrounding air when you get those temps?
'm sure you've heard enough about this problem, but I too have been experiencing
the same problems with my XPS generation 1. I called Dell over a month ago, and
they were well aware of the issue, but refused to admit that it had anything to
do with the prescott chip inside my machine. They insisted that the fans / the
sensors on the chip needed to be tweaked. Despite the fact that the Northwood
would be a downgrade, they seem to be trained now to say that they will not
"downgrade" or "upgrade". They agreed to send a box out so that I could send my
laptop out to their depot. I agreed, having given up arguing with them, but never
received the box after an entire month, and several e-mail inquiries. Well i
emailed them again as a seperate e-mail altogether, and they finally got back to
me saying that a technical error had caused the box to never be shipped. They
apologized and gave me the privelage of setting up a pick-up at my own
convenience. They want me to tape a letter to the XPS re-explaining in my own words what the problem is. Basically, at this point I have no idea what they have in their
records and what they plan on doing to my laptop at the depot. Do you suggest that I
have them commit to replacing my processor with a northwood before I even arrange a pickup? I know several of you have gone back and forth between the depot already, and I commend you for tolerating it, but I refuse to have my laptop sent back unfixed after so many people have already gone through this.
They won't commit to the Northwood processor anymore for whatever reason so trying to get them to commit to it will be a waste of your time. I would run the tools that I pointed out earlier in this thread so you have proof of the throttling. Then do as Dell told you and put a note in with the laptop explaining the problem. Also explain the testing you did to determine what the real problem was and ask that they repeat the testing and confirm that the throttling issue is gone before they send the laptop back to you.
After a week without my laptop, I called Dell last night to get a status on it. Secretly, I was hoping that it was lost or damaged on it's way to Dell, but I would never been that lucky.
I was told by a technician that it was STILL being tested. I was told that they are trying to be as thorough as possible in order to be sure that it comes back to me fixed once and for all. I had sent a letter in with the laptop, describing the problems and the tests that I've run, along with what I felt should happen and why. We'll see how much good that did.
As a Grad student, I explained that first and foremost I want it fixed RIGHT, but that classes have begun and they did tell me that I would have my laptop back in 5-7 days. I just said that I hope to have it back by the beginning of next week. My reason for saying that was in case the delay was a result of any meetings taking place and not in fact due to testing. We all know how the truth is never was is told. I was also told by the technician that as soon as there is an update made regarding the status of my laptop, that she would call me back. Riiiiiight. That won't happen. Everytime I have been promised contact by a technician, that technician disappears. I don't imagine that the umpteenth one I spoke to last night will be any different.
It's funny, now every time I call Dell, I get a call back from a different representative within a few hours after (who's been the same guy I think) to ask me what my last call was about and if I was happy with the result. I must be flagged as a "problem child" or something. I'll keep you posted.
Quote, "As far as replacing the 3.4 Pentium 4 Prescott processor by a Northwood processor is not feasible since the Processors of laptops cannot be changed. It results in in compatibility with the other hardware."
That is an interesting statement given that the XPS originally came with a Northwood core.
It sounds like Dell is taking the problem much more seriously now and being diligent about making sure that the systems are actually working correctly before sending them back.
Does this Sound Promising? Dear _________, Thank you for contacting Dell Technical Support. I am a supervisor with Dell email Technical support and would like to address your concerns personally. As I understand that you are facing a heat issue with your XPS GEN 1 Laptop for which we have requested you to ship the Laptop to our Repair facility where Dell Engineers can actually check the hardware and arrange for necessary hardware replacement. _____, such an issue comes up in Gen 1 when the heat sink of this system gets clogged and heat decipiation The Dell Engineers would be replacing the Heat sink and the cooling fans of the system. They are extremely qualified Dell technicians who would actually check all the hardware of your system for performance. I assure you this would not result in a to and fro shipping from the Depot . This would actually resolve the issue. As far as replacing the 3.4 Pentium 4 Prescott processor by a Northwood processor is not feasible since the Processors of laptops cannot be changed. It results in in compatibility with the other hardware. I do thank you for highlighting the forums where this issue has been repetitively stated and assure you that Dell Engineers do wok on such malfunctioning. Hence for speedy resolution of the issue please ship it immediately to our Depot. The case number for this interaction is _ . The case has been documented and the contents of this case are available to all Dell representatives. If you need additional assistance with this issue, please refer to this case number. Respectfully, _____ Dell Portable Technical Support
glsapp23
46 Posts
0
August 24th, 2005 20:00
kevon
67 Posts
0
August 24th, 2005 20:00
kevon
67 Posts
0
August 24th, 2005 22:00
glsapp23
46 Posts
0
August 24th, 2005 22:00
glsapp23
46 Posts
0
August 25th, 2005 01:00
Anyday
6 Posts
0
August 26th, 2005 00:00
kevon
67 Posts
0
August 26th, 2005 13:00
Anyday
6 Posts
0
August 26th, 2005 19:00
drossxyu
9 Posts
0
August 30th, 2005 14:00
the same problems with my XPS generation 1. I called Dell over a month ago, and
they were well aware of the issue, but refused to admit that it had anything to
do with the prescott chip inside my machine. They insisted that the fans / the
sensors on the chip needed to be tweaked. Despite the fact that the Northwood
would be a downgrade, they seem to be trained now to say that they will not
"downgrade" or "upgrade". They agreed to send a box out so that I could send my
laptop out to their depot. I agreed, having given up arguing with them, but never
received the box after an entire month, and several e-mail inquiries. Well i
emailed them again as a seperate e-mail altogether, and they finally got back to
me saying that a technical error had caused the box to never be shipped. They
apologized and gave me the privelage of setting up a pick-up at my own
convenience. They want me to tape a letter to the XPS re-explaining in my own words what the problem is. Basically, at this point I have no idea what they have in their
records and what they plan on doing to my laptop at the depot. Do you suggest that I
have them commit to replacing my processor with a northwood before I even arrange a pickup? I know several of you have gone back and forth between the depot already, and I commend you for tolerating it, but I refuse to have my laptop sent back unfixed after so many people have already gone through this.
Thanks for any suggestions.
-F
kevon
67 Posts
0
August 30th, 2005 17:00
jmh711
1 Rookie
•
51 Posts
0
August 31st, 2005 12:00
kevon
67 Posts
0
August 31st, 2005 14:00
drossxyu
9 Posts
0
August 31st, 2005 14:00
Message Edited by drossxyu on 08-31-2005 10:36 AM
Message Edited by drossxyu on 08-31-2005 10:37 AM
drossxyu
9 Posts
0
August 31st, 2005 15:00
Are there any sites that I can reference to disprove:
"As far as replacing the 3.4 Pentium 4 Prescott processor by a Northwood processor is not feasible since the Processors of laptops cannot be changed."
They both can use the same motherboard, correct?
Or perhaps a site that proves that the northwood was originally in the Inspiron XPS.
Thanks
kevon
67 Posts
0
August 31st, 2005 16:00
Here is an article about the Prescott if you are interested:
http://www.tomshardware.com/cpu/20040322/index.html