XPS M1210 battery not recognized

Question

Hi,

My laptop will work on AC adapter and will charge the battery to full, but in QuickSet and control panel it shows no battery in place.

I have pressed the charge meter button on the battery and it indicates a full charge and when pressing it for over three seconds to see the battery health it shows no lights, indicating good health.

Anyone know how to get the laptop to show the battery and charge?

Thanks

OZ

ejn63 · Answer

Is this a Dell battery, or a third-party battery?  Third party batteries generally lack the logic circuit that completes the battery sensor circuit - the only solution is a Dell battery.

DisneyF1 · Answer

Hey, Thanks for the reply. This is a Dell OEM battery supplied with this laptop.

Yoshi99 · Answer

Hi there,

I just bought a non-OEM battery (Denaq brand), and my M1210 wouldn't recognize it (other symptoms included the battery light blinking orange, no battery appearing in QuickSet, etc.). I went to the tech support page and downloaded the updated BIOS (went from version 6 to 8), and that fixed it. The battery now shows up in QuickSet, and the Dell PowerMeter gives a health reading.

My guess is Dell was getting leery of threats of anti-competitive business-practice suits and decided to remove whatever it was in the older BIOS that said "no non-dell stuff." For what it's worth, it's illegal to require the use of particular brands of items as a condition to not invalidating a warranty -- I suspect the same is true of software bits that reject items made by other companies.

So, long story short: try upgrading your BIOS and see what happens. Whatever was causing it to reject my new (non-Dell) battery might be the same thing that is rejecting your Dell-brand battery (which, most assuredly, is not actually made by Dell).

LaptopNomad · Answer

Not ideal but there's a workaround to charge laptop batteries using an external standalone laptop battery charger. Here's a bit about the standalone laptop battery charger,

RicoX9 · Answer

Illegal or not - they are still doing it. I bought a 3rd party replacement battery that fits perfectly, is recognised enough to read the current charge level, but it doesn't read as a Dell battery. Won't charge. BIOS update does not fix the issue.

Be VERY wary of any battery that is not a real DELL battery. I would love to see someone start a class action and get Dell to stop this nonsense. How do we get new batteries once Dell quits supporting the hardware? This is *exactly* the same thing as GM forcing you to buy a GM branded part for a car. ILLEGAL. Same with the notebook power supplies.

My wife's birthday present will now be late because I have to wait on a battery.

Stop this nonsense Dell!!!!!

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XPS M1210 battery not recognized

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