XPS M2010 & Video Problems...

Question

Hi all - I just got caught up on all your posts. I too have the XPS-M2010 & until recently I loved it! Purchased back in 2008, no longer under any service contract & I retired to the Philippines, so not much luck on getting it fixed here either. :emotion-6:

I don't seem to have the same problem that most of you are describing - Mine boots up and the video is not 'black/missing' ... but it is, for the most part, impossible to to make out anything on the screen - picture this - divide the screen into 1/2" squares and jumble up the squares on each row - that is what I get! Now I will admit that there are times when I can boot it up and it works, for a while, which leads me to believe it is a heat problem. I have been able to get it to work long enough, w/good video, to make fresh backups of everything I need and get it onto an old 4600C that I have. I was going to try a small external fan, anyone think that may help?

Any other suggestions from anyone will be tried! Anyone know if I can order a replacement Video Card/Thermal-Cooling Assembly for XPS M2010? Can't seem to find anything like that on the Dell site - don't know if it is worth it but the one that's in there now is the original one and lasted a bit over 2 years...

I have always been happy w/my Dell desk & laptop computers. But now that I'm in the Philippines, well I may just have to re-think that idea! LOL

Thanks for letting me rant!

Ciao, Lou

DELL-Royan S · Answer

Hi Loudema,

Welcome to the Community. The video card nees to be replaced on your system. The XPS is not supported in the Phillippines and they do not carry stock parts for them. You will need to reach out to a Dell Distributor in the Phillippines, below are the contacts in your country.

Integrated Computer Systems, Inc.

3/F Limketkai Building, Ortigas Avenue,

San Juan, Metro Manila 1502,

Philippines.

Phone : +632-727-3801

Fax : +632-744-2803

DASP Contact: Maria Luisa Bautista "Lou" - Manager, CSD-Logistics Dept

Sales Contact: Rache Resurreccion - Product Manager

Nexus Technologies, Inc

G/F Don Pablo Bldg.,

114 Amorsolo St., Legaspi Village,

Makati City 1229,

Philippines.

Phone: +632-867-1191

Fax: +632-867-1191 local 5

DASP Contact: Laurence Chua - AVP, Technical Services

Sales Contact: Ferch Santos-Reynoso - Asst Product Manager

Phil-Data Business Systems, Inc.

3/F King's Court II Bldg.,

2129 Pasong Tamo St., Makati City 1231,

Philippines.

Phone: +632-811-2878

Fax: +632-811-2871

DASP Contact: Erwin A. Barretto - Manager, Shared Services Group

Sales Contact: Rommel C. Dela Pena - Product Manager

Micro-D International, Inc

6/F Peninsula Court Bldg., 8735 Paseo de Roxas cor. Makati Ave.,

Makati City,

Philippines.

Phone : +632-812-2124

Fax : +632-816-0845

DASP Contact: Jay-R Leonardo - CSO Manager - Computing and Network

Sales Contact: Marco Fernandez - Product Manager

CT Link Systems Inc.

4F Maripola Bldg.,

109 Perea St., Legaspi Village,

Makati City, 1229 Philippines

Phone: +632-893-9515

Fax: +632-8935856

Service Contact: Roda Valenzuela - Technical Support

Sales Contact: Tess Mercado - Sales Manager

Unison Computer Systems, Inc.

18th Flr., West Trade Center Bldg.,

132 West Avenue, 1100 Quezon City,

Philippines

Phone: +632-374-5888

Fax: +632-374-5878

Service Contact: Richard Bunani - Technical Service Head

Sales Contact: Ansbert Go - Director of Sales

Thank you

Royan

LouDeMa · Answer

Thank you Royan - this helps a lot - I live in Makati (&Tagaytay) so it looks like I have some clear options now.  Ciao, Lou

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XPS M2010 & Video Problems...

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