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XPS13 Factory Reset problem
Hi,
I was performing Factory Reset but got stuck. Dell AssistSupport cannot authenticate my Microsoft account. Any ideas what it can be? I cannot go back now so I need to move forward from here on.
Thanks
Seb
DELL-Jesse L
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March 1st, 2017 05:00
krishen333,
You can click the link below for information to factory reset your computer. Dell has no information on users Microsoft Accounts.
How To Restore or Reinstall Microsoft Windows on a Dell Computer
Saltgrass
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March 1st, 2017 06:00
I don't understand why the Support assistant would be involved in installing Win 10. Depending on what type of reset you are doing, you can set up a local account to finish the reset.
Do you currently have access to the system?