Attach the system to an external monitor to see if the problem occurs there. If video shows properly on the external monitor, it may be possible that the LCD is no longer functional.
If the problem occurs on the external monitor also, then it may be possible there is a problem with the video card or video drivers in the system.
Some systems also have a small plunger that detects when the lid is closed and activate power management features. If your system has this, depress this plunger several times to see if this changes the effect.
Also see if there is any change in display while moving the screen back and forth.
Also try running the Dell diagnostics on the system to see if the problem occurs in diagnostics as well.
The phone number to contact our US Mobile Computing Hotline is 800-822-8965 for Corporate/Government Accounts or at 800-247-9252 for Direct accounts. You will be connected to a Technical Specialist who will help you resolve the issue over the phone or arrange the appropriate service.You can also contact support at
http://support.dell.com/us/en/emaildell/
If you are outside of the United States, you will need to contact Dell in your global area.
I am experiencing this dissapearing/appearing yellow line from top to bottom about 2 to 3 inches from the left of my lcd screen. Over two months ago, that same line started appearing at the exact middle of the screen and after a while this line became permanent. After trying everything with tech support, they determined that the lcd screen was damaged. They changed it and the problem was solved. Now, the line is reappearing and dissapearing on the left side of my screen. Apparently these new screens have a flaw or defect. If this line keeps appearing, i will call tech support again and have it replaced. Heres a tip, if you hookup your laptop to an external monitor, and the line doesnt show up, the lcd screen is damaged.
bath
68 Posts
0
August 29th, 2002 17:00
Suzanne
1 Rookie
•
90 Posts
0
August 30th, 2002 13:00
Attach the system to an external monitor to see if the problem occurs there. If video shows properly on the external monitor, it may be possible that the LCD is no longer functional.
If the problem occurs on the external monitor also, then it may be possible there is a problem with the video card or video drivers in the system.
Some systems also have a small plunger that detects when the lid is closed and activate power management features. If your system has this, depress this plunger several times to see if this changes the effect.
Also see if there is any change in display while moving the screen back and forth.
Also try running the Dell diagnostics on the system to see if the problem occurs in diagnostics as well.
The phone number to contact our US Mobile Computing Hotline is 800-822-8965 for Corporate/Government Accounts or at 800-247-9252 for Direct accounts. You will be connected to a Technical Specialist who will help you resolve the issue over the phone or arrange the appropriate service.You can also contact support at http://support.dell.com/us/en/emaildell/
If you are outside of the United States, you will need to contact Dell in your global area.
pilotpedro
2 Posts
0
September 1st, 2002 13:00
NEO054
1 Message
0
November 15th, 2003 18:00