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358779

November 17th, 2014 10:00

:( Your PC ran into a problem and needs to restart.

Have a dell volstro 3750 with 1 4gb ram stick, 300gb HDD, 2.4dual core i5

Out of nowhere I been getting this blue screen with this message :( Your PC ran into a problem and needs to restart. I couldn't restore it because that happened randomly usually 1-3 minutes after loading windows, I then tried to do fresh install of windows 8. I even get the blue screen when installing windows so I'm stuck here I pulled the HDD and ram to make sure they were secure what now.

7 Technologist

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7.1K Posts

November 17th, 2014 23:00

Hi tyronekndrck,

Please run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

Please let me know the findings.

November 18th, 2014 19:00

Thanks sir I ran the diagnostic and everything passed and it still get the blue screen when trying to install windows 8. I know it's not my copy of windows but is there anything else I can try

9 Legend

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47K Posts

November 20th, 2014 10:00

Execute Disable Bit must be enabled in bios for windows 8.  Its in bios under security. Core i7 i7-2630QM 2 GHz Processor - Socket PGA-988 should have no issues with this.  HOWEVER I have seen issues when installing 64 bit os where it crashes with more than 2 gigs of ram installed.  If you start with 2 gigs and then upgrade AFTER its installed its fine but reinstalling requires you to remove ram to get to 2 gigs or less.  OR Download a 32 bit version of windows 8.1.  If you want to install or reinstall Windows 8.1 and don't have installation media, you can create it from this page. You’ll need to use a PC with a reliable Internet connection and either save the installation files to a USB flash drive or burn an ISO file to a DVD.

To download Windows 8.1 go here:

http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

The direct link to the downloader is here:

http://go.microsoft.com/fwlink/p/?LinkId=510815

Double click the mediacreationtool

 

 


Processor: 1 gigahertz (GHz) or faster with support for PAE, NX, and SSE2.
RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit).
Hard disk space: 16 GB (32-bit) or 20 GB (64-bit).


Graphics card: Microsoft DirectX 9 graphics device with WDDM driver.

64 bit windows 8.1 has MORE requirements including LAHF SAHF CMPXCG16 etc.

 Users get the STOP 0x0000005D error, together with four lines of information on a 32-bit system:

  • Line 1 – a code indicating a feature is missing and an identifier for the CPU


  • Lines 2-4 – Vendor ID strings


On a 64-bit system, the bugcheck shows the same STOP Error code as on a 32-bit system, together with the following four lines of information:

  • Line 1 – the contents of the standard features register


  • Line 2 – the contents of the extended features register


  • Lines 3-4 – both 0

7 Technologist

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7.1K Posts

November 20th, 2014 10:00

Hi tyronekndrck,

Please let us know if you are using a Dell OEM Windows reinstallation disc to install the Operating system or a retail Windows 8 disc.

December 1st, 2014 01:00

Let me mention that I can leave it in bios screen all night with out a single reboot but I can't even install windows 8 or 7, I own both disk and I used 8 on it before no problem but now it even reboots when it is installing. I can't install windows at all I reset bios to default which I never changed anything anyway. I took it apart my cpu or motherboard don't look fried

1 Message

January 24th, 2015 05:00

I had the exact same problem and the fix for me was to change the ATA settings for the hard drive in the bios.

1 Message

June 19th, 2015 09:00

Thaks a lot! it's works for me too.

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