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358779
November 17th, 2014 10:00
:( Your PC ran into a problem and needs to restart.
Have a dell volstro 3750 with 1 4gb ram stick, 300gb HDD, 2.4dual core i5
Out of nowhere I been getting this blue screen with this message :( Your PC ran into a problem and needs to restart. I couldn't restore it because that happened randomly usually 1-3 minutes after loading windows, I then tried to do fresh install of windows 8. I even get the blue screen when installing windows so I'm stuck here I pulled the HDD and ram to make sure they were secure what now.
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DELL-Ravi Ch
7 Technologist
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7.1K Posts
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November 17th, 2014 23:00
Hi tyronekndrck,
Please run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
Please let me know the findings.
tyronekndrck
4 Posts
0
November 18th, 2014 19:00
Thanks sir I ran the diagnostic and everything passed and it still get the blue screen when trying to install windows 8. I know it's not my copy of windows but is there anything else I can try
speedstep
9 Legend
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47K Posts
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November 20th, 2014 10:00
Execute Disable Bit must be enabled in bios for windows 8. Its in bios under security. Core i7 i7-2630QM 2 GHz Processor - Socket PGA-988 should have no issues with this. HOWEVER I have seen issues when installing 64 bit os where it crashes with more than 2 gigs of ram installed. If you start with 2 gigs and then upgrade AFTER its installed its fine but reinstalling requires you to remove ram to get to 2 gigs or less. OR Download a 32 bit version of windows 8.1. If you want to install or reinstall Windows 8.1 and don't have installation media, you can create it from this page. You’ll need to use a PC with a reliable Internet connection and either save the installation files to a USB flash drive or burn an ISO file to a DVD.
To download Windows 8.1 go here:
http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media
The direct link to the downloader is here:
http://go.microsoft.com/fwlink/p/?LinkId=510815
Double click the mediacreationtool
Processor: 1 gigahertz (GHz) or faster with support for PAE, NX, and SSE2.
RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit).
Hard disk space: 16 GB (32-bit) or 20 GB (64-bit).
Graphics card: Microsoft DirectX 9 graphics device with WDDM driver.
64 bit windows 8.1 has MORE requirements including LAHF SAHF CMPXCG16 etc.
Users get the STOP 0x0000005D error, together with four lines of information on a 32-bit system:
On a 64-bit system, the bugcheck shows the same STOP Error code as on a 32-bit system, together with the following four lines of information:
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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November 20th, 2014 10:00
Hi tyronekndrck,
Please let us know if you are using a Dell OEM Windows reinstallation disc to install the Operating system or a retail Windows 8 disc.
tyronekndrck
4 Posts
0
December 1st, 2014 01:00
Let me mention that I can leave it in bios screen all night with out a single reboot but I can't even install windows 8 or 7, I own both disk and I used 8 on it before no problem but now it even reboots when it is installing. I can't install windows at all I reset bios to default which I never changed anything anyway. I took it apart my cpu or motherboard don't look fried
shanerc1
1 Message
1
January 24th, 2015 05:00
I had the exact same problem and the fix for me was to change the ATA settings for the hard drive in the bios.
cramonl
1 Message
0
June 19th, 2015 09:00
Thaks a lot! it's works for me too.