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13110
September 2nd, 2014 08:00
cant scan for wireless network
hi, i purchased my dell 5423 about a year ago and i have always been able to connect to wifi, but a few days ago my computer stopped scanning for wireless networks, i have tried troubleshooting but unable to find a solution. i have go to 'turn wireless device on or off' under network - devices, it says "we couldnt find a wireless device on this pc", i have tried redownloading the driver from dell support website but installation is always unsucessful. Anyone can help with this.
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PudgyOne
9 Legend
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30.3K Posts
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September 2nd, 2014 10:00
daniel1994,
What virus program and firewall are you using?
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
Rick
daniel1994
4 Posts
0
September 2nd, 2014 14:00
im using avast anti-virus and firewall
OS Name: Microsoft Windows 8.1 Single Language
OS Version: 6.3.9600 N/A Build 9600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Original Install Date: 25/11/2013, 5:41:10 PM
System Boot Time: 28/8/2014, 1:39:06 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 5423
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~1801 Mhz
BIOS Version: Dell Inc. A13, 18/5/2013
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: 4409
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 3,963 MB
Available Physical Memory: 859 MB
Virtual Memory: Max Size: 11,412 MB
Virtual Memory: Available: 2,098 MB
Virtual Memory: In Use: 9,314 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MicrosoftAccount
Hotfix(s): 77 Hotfix(s) Installed.
[01]: KB2899189_Microsoft-Windows-CameraCodec-Package
[02]: KB2843630
[03]: KB2868626
[04]: KB2883200
[05]: KB2887595
[06]: KB2889543
[07]: KB2891214
[08]: KB2893294
[09]: KB2894029
[10]: KB2894179
[11]: KB2898868
[12]: KB2900986
[13]: KB2901125
[14]: KB2901128
[15]: KB2902816
[16]: KB2902864
[17]: KB2903939
[18]: KB2904440
[19]: KB2911106
[20]: KB2912390
[21]: KB2913152
[22]: KB2918614
[23]: KB2919355
[24]: KB2919394
[25]: KB2919442
[26]: KB2920189
[27]: KB2923528
[28]: KB2923768
[29]: KB2928680
[30]: KB2931358
[31]: KB2931366
[32]: KB2939153
[33]: KB2939576
[34]: KB2950153
[35]: KB2954879
[36]: KB2955164
[37]: KB2956575
[38]: KB2957189
[39]: KB2958262
[40]: KB2959626
[41]: KB2959977
[42]: KB2961072
[43]: KB2962140
[44]: KB2962409
[45]: KB2962872
[46]: KB2964718
[47]: KB2964736
[48]: KB2965065
[49]: KB2965142
[50]: KB2965500
[51]: KB2965788
[52]: KB2966804
[53]: KB2966826
[54]: KB2966828
[55]: KB2967917
[56]: KB2969339
[57]: KB2969817
[58]: KB2971203
[59]: KB2971239
[60]: KB2971850
[61]: KB2972094
[62]: KB2972280
[63]: KB2973201
[64]: KB2973351
[65]: KB2973448
[66]: KB2974008
[67]: KB2975061
[68]: KB2976627
[69]: KB2976897
[70]: KB2976978
[71]: KB2978668
[72]: KB2979500
[73]: KB2980654
[74]: KB2981580
[75]: KB2981655
[76]: KB2982794
[77]: KB2993651
Network Card(s): 2 NIC(s) Installed.
[01]: Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
IP address(es)
[01]: 192.168.2.8
[02]: fe80::f58b:a266:678e:3cf4
[02]: Dell Wireless 1703 802.11b|g|n (2.4GHz)
Connection Name: Wi-Fi
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
PudgyOne
9 Legend
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30.3K Posts
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September 2nd, 2014 16:00
daniel1994,
Download Dell Wireless 1703 Wi-Fi + Bluetooth Driver and save it to your desktop.
Make a system restore point.
Hit the Windows key and the x keys at the same time, device manager, network adapters, right click on Dell Wireless 1703 802.11b|g|n (2.4GHz), left click uninstall. Tell it to remove the software and drivers.
Restart your computer. When you login, the new hardware wizard will try to install the adapter but fail. Install the drivers saved to your desktop.
Places to look to see if your Connection is enabled
Rick
PGunders
1 Message
0
September 2nd, 2014 18:00
I got the same problem. Windows Update patch KB2993651 is making problems. Roll back your system to before this patch was installed and you will be back to normal.
daniel1994
4 Posts
0
September 2nd, 2014 19:00
hey Rick, i tried what you said but how do i tell it to remove software and drivers, because when i uninstalled it and restarted, it managed to reinstall the adapter again
daniel1994
4 Posts
0
September 2nd, 2014 19:00
Pgunders, ill try and see if Rick's solution works first, if it still doesnt work, ill do the roll back, thanks for the feedback
PudgyOne
9 Legend
•
30.3K Posts
0
September 2nd, 2014 20:00
daniel1994,
Install the drivers saved to your desktop.
Hit the Windows key and the x keys at the same time, control panel, network and sharing center. Manage wireless networks. Remove the problem network, then try to connect.
Start, all programs, accessories, right click on command prompt, left click run as administrator. Type
netsh winsock reset catalog
This will reset the winsock catalog
Places to look to see if your Connection is enabled
Rick