change service tag number stored in bios

Question

I bought a Inspiron 7500 brand new in July of 2000 and the motherboard failed. Iwas able to locate one online for about a third of the cost of a new one. However the board was used and it has a different service tag number stored in it. Is there any way of editing the bios so that it will carry the service tag number that was assigned to my machine when it was built. I have a knack for details and I would like it to match the tag imprinted on the bottom of my laptop. Especially if I ever go to sell it. Thank you, Joe

DELL-Corey · Answer

mylittlebuddyelmo, Thank you for using Dell's Community Forum. The asset.com program should let you change your service tag to the correct one.

johnallg · Answer

Not once a Service Tag is set - only if the field is blank.

mylittlebuddyel · Answer

Hi Dell-Corey the link would not allow me to download the files is there something I am doing wrong

mylittlebuddyel · Answer

Hi John, How sure are you I have seen software for editing your bios I just cant seem to find it again

johnallg · Answer

Believe me - if you have a service tag entered, asset.com will not allow you to change it.  If no tag is entered (it is blank with nothing there) you get ONE chance to enter the correct service tag number - remember to have caps on when typing letters and check for correct entry before hitting enter.

mylittlebuddyel · Answer

Hello, I tried running the asset.com however I get a error message 'This machine does not support an Asset/Service Tag' the program is version 1.06 is this the most current or should I be using a different one.  Also I have read that the bios chip on the Inspiron 7500 is removable is this true and if so that is where the info is stored correct. So if I switch the chips it will also switch the service tag correct.  I just couldn't see sending this to Dell to have a new motherboard the cost would have been about a $1000. More than the cost of a new laptop

Patmichalouski · Answer

John is 100 % right . I am surprised about dell moderator as they should know that there is only one program able to change the tag number : SVCTAG .

mylittlebuddyel · Answer

Ok John is right I will try the svctag program tomorrow because my laptop is at work. I dont see in his post where it says that I should use svctag instead of asset though. If it doesnt work what about switching the bios chips is that possible. If not can I buy a new bios chip and flash it with the correct bios and if so how do I do that and where can I get the blank bios chip. If all else fails can I send it to Dell. Do they have some sort of back door program that will do it for a fee. Thanks, Joe

mylittlebuddyel · Answer

Ok I tried using the program SVCTAG and it says its not compatible with my bios. I have a Inspiron 7500 manufactured in July of 2000 with the most up to date bios. Is there another program available for my machine. Thanks, Joe

johnallg · Answer

Try this early version of asset.com.

FFonmyneck · Answer

I'm trying to remove the service tag from my Inspiron 8000 and I get the following error:

Error: Cannot change the Asset/Service Tag.

Please ensure the tag is in a correct format,

and the SETUP password is disabled.

Any ideas?

johnallg · Answer

Yup.  As I posted before, it will only work if the service tag is not there.  I stated you only get one chance to set it correctly.  Once the service tag is set or filled, thats it.  It is a Dell safety feature to help thwart theft.

FFonmyneck · Answer

I removed the Service Tag from my Dimension system...

mylittlebuddyel · Answer

how did you remove the service tag from your machine

johnallg · Answer

Notebooks are different, due to their ability to develop legs at the wrong time (when you aren't looking).  It is in a non-volitile storage chip, not battery backed.

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change service tag number stored in bios

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